On site Application Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings. You will troubleshoot application issues, review data, and answer clients' application specific questions on configuration, setup, and operations.
RESPONSIBILITIES:
- Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers
- Follow up on outstanding requests and ensure timely resolution
- Perform Quality Assurance testing on new application versions
- Execute application updates and configuration in accordance with Key Software standards
- Train oncoming customers in setup and use of the application
- Perform other support related duties as assigned
BASIC QUALIFICATIONS:
- Must have strong written and verbal communication skills
- Motivated to learn and grow and to accept new challenges
- Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets)
- Strong customer service and troubleshooting skills
- Must be available for occasional scheduled and non-scheduled critical overtime/afterhours
PREFERRED QUALIFICATIONS:
- 2 years+ experience in technology Help Desk strongly preferred
- Experience with MSSQL
- Experience with webhooks and APIs
- Working knowledge of HTML
BENEFITS:
- Opportunities for growth and advancement
- Health, Dental, LTD and Life
- Paid time off
- 401k with employer match
- Friendly, casual, professional atmosphere
- Excellent compensation
- Enjoy working with cutting edge tools
- Industry leading 23-year-young company
