Office Manager Rehabilitation

Job Qualifications 

EDUCATION - Required 

High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses 

Associate’s degree required 

EDUCATION - Preferred 

Bachelor’s or Masters degree preferred. 

EXPERIENCE - Required 

3 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting. 

SKILLS – Required 

Excellent verbal and written communication skills. 

Strong customer service orientation. 

Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry. 

Effective communicator with all levels of staff, patients and customers. 

Ability to respond positively to fluctuations in patient flow. 

Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume. 

Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc. 

SKILLS - Preferred 

Excellent interpersonal and customer service skills. Organization, computer skills, word processing, spreadsheets, insurance verification and email. Outlook scheduling and navigation of oral and written skills. 

PHYSICAL WORKING CONDITIONS 

Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs). Examples: Nurses, LPNs, and Physical Therapists. 

ENVIRONMENTAL WORKING CONDITIONS 

Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians. 

HAZARDS 

OSHA Category 1 

Tasks that involve exposure to blood, body fluids, tissues, and other potentially infectious materials. 

POSITION & UNIT ACCOUNTABILITIES – Competencies 

• Reports any insurance coverage and /or Managed Care difficulties to departmental leadership, as applicable. 

• Supervises clerical support staff including checking problems with referrals, insurance problems, linking patient appointments and wrong accounts. 

• Coordinates end of year and new year insurance verifications within the section. 

• Follows-up with Section staff (clinical and clerical) on a daily basis with prescriptions, pre-certification, letters of medical necessity, physicians' offices and letters of appeals. 

• Manages billing issues or inquiries with patients and patient accounts/departmental supervisor, as applicable. 

• Educates patients, upon request, regarding insurance issues. 

• Ensures that their team is meeting hospital expectations regarding payment collection. 

• Communicates with appropriate staff regarding changes and/or disruption in patient flow. 

• Coordinates training/orientation of new staff to the Section (clinicians and administrative staff). 

• Updates departmental personnel regularly with respect to Managed Care and its impact on Rehab patients.