HTM is offering an exceptional opportunity to join our senior management team as Hotel Manager of Niseko Central—the largest collection of holiday accommodation in Niseko, comprising over 700 beds across premium condominiums, apartments and resort homes, all located in the heart of Hirafu.
As Hotel Manager, you will step into a well-established and systemised role at the helm of Niseko Central. You’ll lead a skilled and dedicated team through both the dynamic winter and summer seasons, ensuring the delivery of outstanding guest experiences. This is a pivotal position suited for a hands-on leader who thrives in a fast-paced hospitality environment and is passionate about service excellence.
You will work closely with HTM’s executive leadership to shape the future of the Niseko Central experience, while receiving the support and training needed to succeed in the role. Your leadership will be instrumental in meeting the evolving expectations of our guests and maintaining the operational excellence that Niseko Central is known for.
The position is responsible for:
- Leading a small year-round team of staff, plus winter seasonal staff.
- Maximising the operational efficiency of the Niseko Central operations.
- Ensuring that the Niseko Central department meet target both in terms of concierge sales and Guest satisfaction for both International and Japanese Guests.
- Ensuring booking procedures and systems are in place for winter and summer services.
- Deciding on the staffing requirements of the department.
- Involved in the recruitment of staff, training and subsequent performance appraisals and development.
- Managing departmental expenditure and ensuring it is run to budget.
- Dealing with complaints and issues that have risen above front line and line manager levels.
The Hotel Manager oversees the Niseko Central Guest Services, Front Desk and Housekeeping departments. The position reports to the Group Operations Manager and works closely with other Managers in planning strategic direction of Niseko Central.
Skill requirements:
- Energetic and passionate and sound knowledge about Niseko and the ski travel industry.
- Experience leading a team within a hotel or holidays accommodation operation.
- Skills and experience in operations planning, forecasting, recruitment and budgeting.
- Problem solving skills and the ability effectively resolve issues and develop processes and procedures to improve outcomes.
- Demonstrated the ability to lead and maximise performance of individuals and teams through effective communication of objectives and expectations, provision of effective feedback, recognition and coaching.
- Experienced in service recovery and delivering process and systems changes that elevate future service delivery.
- Relationship management skills to develop new, and maintenance of existing, supplier relationships to ensure the delivery of services in accordance with contracts.
- Computer skills including Microsoft Office Suite and reservations systems experience.
- Valid driver's license
Language requirements:
- As a first language, either native English OR native Japanese is essential.
- As a second language either Japanese OR English is very desirable.
- For further languages, Mandarin, Cantonese or other language skills are preferential
Employment Period: Ongoing full time year round
Contract Value: ¥8,500,000 to ¥11,500,000 depending on experience and language skills
(The above remuneration will be divided by 14 and paid monthly with two annual bonuses.)
Location: Niseko, Hokkaido, Japan
Working Hours:
- Average 40 hours per week (shift times vary by season)
- 120 days off per year
- Sick leave: 5 days
- Annual paid leave: 20 days (after 6 months of employment)
Benefits:
- Health, social, and employment insurance
- Visa sponsorship
- Staff accommodation available
- Grand Hirafu season pass available at a discounted rate
- Free ski or snowboard lessons (availability dependent)
- Discounts on HTM services and businesses
- Access to language and work relevant training subsidy
ニセコセントラルは、ニセコの中心地、ヒラフビレッジに位置するコンドミニアムとリゾートホームに700以上のベッドを持つ、ニセコ最大のホリデーアコモデーション施設です。
ホテルマネージャーは、すでに確立された体制のもとで、ニセコセントラルの運営を主導していただきます。経験豊富で熱意あるチームをリードし、冬季・夏季の繁忙期を通して高品質なゲスト体験の提供を目指します。
このポジションは、サービスの卓越性を追求し、スピード感のあるホスピタリティ業界で活躍したい、実践的なリーダーに最適です。
HTMの経営陣と密に連携しながら、ニセコセントラルの未来を形作る役割を担っていただきます。業務に必要なサポートとトレーニングも提供されます。
どんな仕事？:
- 通年スタッフおよび冬季限定スタッフから構成される、フロントデスク、ゲストサービス、ハウスキーピング部門の統括
- ニセコセントラル運営の効率最大化
- コンシェルジュ売上およびゲスト満足度（国内外）における目標達成
- 冬季・夏季サービスの予約システムの整備と管理
- 部門の人員計画・採用・トレーニング・評価・育成
- 予算に沿った部門支出の管理
- 一般スタッフや部門マネージャーを超えたクレーム・問題への対応
- グループオペレーションマネージャーへの報告と、他マネージャーとの戦略的連携
こんな方にぴったり:
- ニセコやスキートラベル業界に関する情熱と知識
- ホテルや宿泊施設でのチームリーダー経験
- 運営計画、予測、採用、予算管理のスキルと経験
- 問題解決能力、改善策の立案・実行力
- チームメンバーの能力を最大限に引き出すコミュニケーションとリーダーシップ
- サービス改善・再発防止に向けた施策経験
- 取引先との関係構築・維持
- Microsoft Officeスイート、および予約システムの操作スキル
- 普通自動車運転免許
- 英語または日本語が母語であること（いずれか必須）
- 第二言語としての日本語または英語スキル（いずれか歓迎）
- 中国語など、その他言語スキルがあれば歓迎
条件を満たしていなくても、ポジティブで明るく、チャレンジ精神のある方を歓迎します。
マネジメント経験やホテルでの経験がある方はスキルを活かすことができます。
雇用条件
〈雇用形態〉 ・正社員/マネージャー契約
〈給与〉 ・年俸850万〜1150万円 (上記年俸を14分割し、毎月の給与と年2回の賞与に分けて支給)
〈勤務時間〉 ・平均40時間/週（1日8時間、シフト時間は季節によって異なります）
〈休日〉 ・年間休日120日、年次有給休暇20日
〈勤務開始日〉 ・応相談
最後までご覧いただきましてありがとうございます。
ご応募の際には写真付き履歴書と職務経歴書を添付ください。
