When you join Newtown Park Hotel, you’re not just starting a job, you’re embarking on a career where your contributions truly matter. We pride ourselves on delivering excellence at every level. From our front desk to our kitchens, from housekeeping to management, we strive to exceed expectations for our guests and one another.
PURPOSE OF YOUR ROLE
As a Night Manager, you are a key part of the guest experience. By consistently delivering high standards, you promote a welcoming, professional, and safe environment — contributing to the hotel’s success and reflecting our values every step of the way.
KEY RESPONSIBILITIES
Guest & Team Care
- Ensure a safe, clean, and secure environment for guests, colleagues, and visitors at all times.
- Create a warm, approachable presence for late-arriving guests or those needing assistance overnight.
- Handle guest and telephone enquiries professionally and promptly.
- Deliver wake-up calls and in-room refreshments with genuine care and attention.
Doing the Right Thing
- Conduct regular security checks across the hotel.
- Follow all safety and chemical handling procedures carefully.
- Ensure all fire exits and corridors remain clear and compliant.
- Turn off unnecessary lighting, heating, and equipment to support energy conservation.
- Secure keys and report any lost property or maintenance issues responsibly.
- Observe all cash handling and hotel procedures with accuracy and integrity.
Always Getting Better
- Engage in all scheduled training, including daily “15-minute standards” sessions.
- Take part in job chats, appraisals, and ongoing performance development.
- Support and uphold departmental and hotel-wide standards — always looking for ways to improve the guest experience.
- Be familiar with all hotel offerings and promote them whenever possible.
Energy and Drive in Action
- Complete nightly cleaning of public areas, meeting spaces, restrooms, staff areas, and F&B outlets.
- Assist in the restaurant, bar, or lounge when needed.
- Support meeting room setup, refreshment service, and resetting rooms with attention to detail and pride in presentation.
- Be proactive in responding to requests from other departments and guests.
Team Collaboration
- Build positive working relationships with colleagues and managers.
- Support inter-departmental tasks and assist wherever the business demands.
- Attend hotel and departmental meetings, and contribute with enthusiasm and reliability.
HEALTH, SAFETY & WELLBEING
We care deeply about your safety and the safety of others. You will:
- Adhere to the Health & Safety at Work Act and all relevant procedures.
- Report hazards, accidents, or unsafe conditions immediately.
- Participate in drills, training, and be aware of first aid provisions.
- Keep your work area tidy and uphold a clean, hygienic appearance at all times.
FLEXIBILITY & TEAMWORK
Flexibility is a cornerstone of how we work. You may be asked to support tasks across various departments to meet the needs of the business. This flexibility reflects your commitment to teamwork and our shared success.
UNIFORM & APPEARANCE
- Arrive for duty well-groomed and wearing your uniform in line with company standards.
- Wear your name badge at all times and represent the hotel with pride and professionalism.
We’re proud of the positive energy, dedication, and integrity our team brings every night. If you live our values and are ready to be part of a caring and driven team, this role is for you.
