The ad says“Experience with rapid prototyping, product development workflows, or business process automation”
The ad says“Candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal”
The ad says“Maintain accurate customer health scores and renewal forecasting data in Replit’s CRM (Hubspot)”
The ad says“Comfort with data analysis to drive customer success metrics and identify growth opportunities”
The ad says“Maintain accurate customer health scores and renewal forecasting data in Replit’s CRM (Hubspot)”
The ad says“Experience with rapid prototyping, product development workflows, or business process automation”
The ad says“Candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal”
Values
The ad says“Experience with or strong interest in AI is a plus”
Replit is experiencing extraordinary growth across our customer base and seeking a Mid-Market Account Manager with strong communication skills to drive retention, expansion, and customer success
Candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal
We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI
You’ll leverage your skills to help customers maximize value from Replit’s platform while driving sustainable revenue growth
Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
Lead onboarding programs that accelerate customer time-to-value and platform adoption
Guide customers through Replit’s rapidly evolving feature set, including Agent 3’s autonomous capabilities, Plan Mode, and automation tools
Execute renewal processes with a focus on expansion and long-term partnership development
Maintain accurate customer health scores and renewal forecasting data in Replit’s CRM (Hubspot)
Gather and communicate valuable customer feedback, championing their interests within Replit
Optimize customers’ use of the Replit platform through ongoing training, support, and strategic guidance
