Medical Support Specialist

• Respond to patient inquiries via a ticketing system with clear, accurate and empathetic written communication
• Manage inbound calls and make outbound calls to patients to address queries, concerns and offer support
• Maintain accurate documentation of all patient interactions
• Collaborate with internal teams
• Deliver a high standard of patient care while adhering to regulatory and compliance requirements

• 4–7 years of clinical experience in nursing (AHPRA registered)
• Prior experience in telehealth — you know how to deliver great care without being in the room
• Strong written communication skills with the ability to explain clinical information clearly and professionally
• Excellent telephone skills and confidence
• Strong attention to detail and sound clinical judgment
• Ability to manage multiple tasks in a fast-paced environment

• You're passionate about providing patients the best possible care and experience
• You thrive in fast-paced environment
• Comfortable working shifts between 8am–9pm AEST, Monday–Sunday (5 days or fewer per week)

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot,KinSoftware, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Australia?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Be an owner - Equity for everyone means you share in our success.
• Work where well-being matters - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.