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Manager of Reporting & Insights
Hybrid · Minsk, Minsk City, BelarusFull-timePosted 2 months ago
Delve
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Hiring now
Hybrid · Minsk, Minsk City, BelarusFull-timePosted 2 months ago
Delve
ApplyAbout Delve Deeper
We're a ~130-person performance media agency built for the subscription-focused nonprofit and mission-driven sector. We run digital fundraising and performance media for organizations like UNICEF, the IRC, and WFP USA, alongside commercial brands. Our clients don't hire us for impressions. They hire us for revenue and return.
We're in the middle of a deliberate shift: from a hero-dependent delivery model to a productized, systematized one. This role is central to that shift.
The Role
Right now, performance reporting at Delve Deeper is good but bespoke. Every client gets a thoughtful answer built largely by hand. That doesn't scale, and it means our best analytical thinking lives in one-off deliverables instead of in a system.
We're hiring a Reporting & Insights Manager to change that. You'll own two things at once: the ongoing analytical work that keeps clients on target today, and the build of the reporting infrastructure that makes that work repeatable tomorrow. You'll do the work, and you'll design the machine that eventually does the work.
You'll partner directly with our Executive Leadership Team, our Chief Delivery Officer, our Media Strategists, and our Account/Client Leadership team. You'll work alongside Data Engineering to move us from platform exports to a governed data layer in GCP. And you'll lead a team of two Analysts.
This is a role for someone who is genuinely excellent in a spreadsheet and thinks in systems. Both. If you only have one of those, this isn't the fit.
What You'll Own
1. Performance Targets — Plan vs. Actual, Across Every Client
Our Performance Target project establishes annual, quarterly, monthly, and daily plan-vs-actual performance reporting (Media RoAS, Digital Revenue, etc) for every media client. You'll own it end to end and make sure it holds up under scrutiny from clients and from our own leadership.
This is not a data maintenance job. It requires deep, ongoing collaboration with Strategists on the media team and with Client Leadership — understanding how targets were set, when they need to be re-forecast, and what a variance actually means before it becomes a client conversation.
2. Universal Media Performance Framework
You'll create a standardized, cross-client, cross-channel reporting framework covering the metrics that matter: ad investment, impressions, clicks, transactions, revenue, and the derived metrics that sit on top of them.
The output is a brand-new client-facing interface — probably built initially in Looker, with AI-powered insights and recommendations layered in where they earn their place. The goal: any client we onboard gets a consistent, high-quality performance view without a custom build every time.
3. Forecasting
You'll build bottom-up forecasting models for clients — used in new business pitches, in engagement kickoffs to set honest expectations, and in ongoing QBRs. Some of this is ad hoc; some becomes recurring. The bar is models that survive contact with reality, not models that look good in a deck.
4. Ad Hoc Reporting
You'll own custom reporting for clients with genuinely unique needs — and you'll be the judge of what stays custom versus what gets absorbed into the universal framework. Part of the job is knowing the difference.
How the Work Splits
Roughly half of this role is doing the analytical work.
The other half is building the product that reduces how much of it has to be done by hand.
Execution — Doing the Work
Build — Productizing It
This applies to the two recurring workstreams: Performance Target expectation-setting and reporting, and the Universal Media Performance Framework.
What We're Looking For
Required
Strongly Preferred
How You Work
What Success Looks Like
First 90 days — You know our data landscape cold: every platform, every client, every existing report and where it breaks. RoAS Target reporting is running reliably under your ownership. You've assessed your two Analysts and know where the gaps are.
Six months — The Universal Media Performance Framework v1 is live in Looker for a pilot set of clients, with data flowing through Funnel.io. Forecasting is a repeatable process rather than a scramble. Ad hoc requests are triaged, not absorbed indiscriminately.
Twelve months — The framework is on GCP, rolled out across the client base, and part of how we onboard. RoAS Targets are the shared operating language between Media, Account, and the ELT. AI-powered insight generation is in production where it adds real value. Manual reporting hours are meaningfully down, and your Analysts are doing higher-order work than they were when you arrived.
Why This Role Matters
Most agencies report on what happened. We want to tell clients what's going to happen, and be accountable when it doesn't. That requires infrastructure most agencies don't have and won't build. This is the role that builds it.
What We Offer
Please submit your CV in English!
Delve Deeper is an equal opportunity employer. We're committed to building a team that reflects the diversity of the communities our clients serve, and we encourage applications from candidates of all backgrounds.