Manager - Loan Servicing

Company Description

About us:

Loan Servicing Australia (LSA) is an independent, specialist provider of loan servicing and facility agency solutions, supporting lenders, borrowers and investors across complex loan portfolios and syndicated lending arrangements.

As part of the broader KordaMentha Group ecosystem, LSA works alongside leading businesses including Kinkora Investments and Real Estate Advisory, providing clients with deep expertise across lending, real estate, restructuring and capital solutions. 

We're seeking an experienced Manager – Loan Servicing to join our growing Sydney team and play a key role in the next phase of our journey.

Visit our website for more information - Homepage - Loan Servicing Australia

Job Description

The Opportunity

This is more than a traditional loan servicing role; it's an opportunity to help build and shape a growing business from the ground up.

As one of the first major hires into LSA, you'll have the unique opportunity to join at an exciting stage of growth where your contribution will genuinely help influence the future direction of the business. Working directly alongside senior leadership, you'll gain exposure well beyond day-to-day operations, partnering on client engagements, operational improvement initiatives and strategic growth opportunities. 

For someone currently working within a bank, non-bank or agency operations environment, this role offers something increasingly rare: the chance to combine hands-on transaction execution with meaningful influence, visibility and ownership. You won't be one of many layers within a large organisation; you'll be a key contributor working in tandem with experienced industry leaders and helping establish the operational foundations that support future growth. 

You'll gain broad exposure across loan servicing, agency and real estate lending while building trusted relationships with lenders, borrowers and advisers across the market. 

About the Role

Reporting to the Head of Loan Servicing, you will manage a portfolio of loan servicing engagements, acting as the central point of coordination between borrowers, lenders and their advisers.

The role requires a commercially minded professional who is comfortable operating autonomously, managing multiple stakeholders and delivering exceptional client outcomes.

Key Responsibilities

• Manage the day-to-day administration of client loan portfolios. 
• Maintain accurate loan records and data integrity across servicing systems. 
• Coordinate loan onboarding, payment processing, rate setting, restructures and discharges. 
• Deliver timely and accurate reporting to clients. 
• Build strong relationships with clients and proactively resolve issues as they arise. 
• Work closely with system vendors and stakeholders to drive process improvement and operational efficiency. 
• Support the onboarding and implementation of new client mandates. 
• Support Facility Agent operations as required. 
• Support with building and developing a high-performing team as the business grows. 

Qualifications

About You

You're a lending operations professional who enjoys solving complex problems, building strong stakeholder relationships and taking ownership of outcomes. 

You will bring: 

• At least four to five years’ experience in a post-settlement, loan servicing environment. 
• Strong understanding of loan servicing technology and ability to drive system improvements in conjunction with the technology team. 
• Exceptional attention to detail and a commitment to accuracy. 
• Excellent stakeholder management and communication skills. 
• A degree in Finance, Economics, Property or a related discipline.  
• Experience gained within major banks, agency teams, trustee operations or specialist loan servicing organisations will be highly regarded. 

Additional Information

Join KordaMentha — Where Your Growth Is Our Priority
We don’t just hire talent; we invest in it - with support that accelerates your success in every way

Why Join Us?

• Professional Development: Expert mentorship, tailored training via KordaMentha Business School, study support, and our Accelerate program for Analysts to Associate Directors — build your brand, expand your network, and gain strategic insights from senior leaders
• Flexibility: We champion work/life integration with options that fit your lifestyle.
• Career Growth: Merit-based promotions, secondments, and opportunities to work alongside senior leaders on impactful projects.
• Leave That Works for You: Buy extra leave, swap public holidays, and access volunteer, generous parental leave and career break options.
• Culture & Connection: Social events, cultural celebrations, and our bi-ennial black-tie ball.
• Family Support: Flexible parental leave, return-to-work support.
• Health & Wellbeing: Inclusive wellness initiatives and confidential and industry leading EAP for you and your family.

This isn’t just a job — it’s a place where your ambitions are nurtured, your wellbeing is valued, and your contributions celebrated. Ready to shape your future with us?