Manager I, Sales

The Account Manager reports to the Corporate Director and GM of Sales and Service and is responsible for driving sales and ensuring customer satisfaction for a key product line within a major customer account. This role oversees global growth, product penetration, and the long-term viability of ASM Front-End Business products.

To achieve these goals, the Account Manager will lead the Program Management team and collaborate with ASM Business Units to represent ASM’s interests across marketing, sales, pricing, process performance, hardware/software performance, and product evolution.

Key Responsibilities
•   Serve as the senior point of contact and commercial interface for the customer.
•   Lead strategic account management and foster strong customer relationships to promote complex technical solutions.
•   Develop and execute account plans that support technology collaboration, incremental sales, and up-selling within the existing installation base.
•   Represent ASM product lines in customer engagements, ensuring alignment with business goals.
•   Maintain technical proficiency to anticipate customer needs and future applications.
•   Prepare sales and business plans with recommendations for product development.
•   Contribute to annual forecasts and sales strategies for assigned product lines.
•   Manage order book, tool configurations, and forecast accuracy.
•   Resolve commercial issues within customer working groups.
•   Coordinate with engineering teams to ensure project requirements are met.
•   Own all contractual and commercial matters between ASM and the customer.
•   Support site management in contract interpretation and resolution of product-related events.
•   Promote ASM’s “safety first” culture across all engagements.
•   Demonstrate strategic thinking and tactical execution.
•   Travel Requirement: 30–80% (domestic and international)

Qualifications
•   Bachelor’s degree in a technical discipline.
•   Minimum 10 years of experience in the semiconductor or capital equipment industry.
•   Proven strategic thinking and execution capabilities.
•   Strong organizational skills and ability to prioritize in a fast-paced environment.
•   Excellent negotiation and conflict resolution skills.
•   Energetic, collaborative, and proactive leadership style.
•   Deep understanding of semiconductor processing and technical equipment operations.
•   Effective application of sales and marketing principles.
•   Ability to analyze market conditions and business trends.
•   Strong communication skills in both Japanese and English.
•   Ability to deliver compelling technical sales presentations to all levels of management.
•   Team-oriented mindset with the ability to thrive in a multicultural, international environment.