Manager, HR Operational Excellence

HR Operations Management:

• Oversee the daily operations of the HR function, ensuring efficient and accurate delivery of HR services to employees. Handle all activities related to employee records, onboarding, offboarding, NADI system updates, and benefits administration. 

Process Improvement:

• Analyze and improve HR operations workflows and processes to enhance operational efficiency. Identify opportunities for digitalization. 

Employee Management:

• Ensure the smooth execution of the end-to-end employee lifecycle, from onboarding, promotions, transfers, and offboarding. Ensure all processes are documented and comply with local labor laws. 

HR Compliance:

• Ensure compliance with statutory requirements, labor laws, and internal policies. Monitor changes in regulations and proactively implement required changes to policies and procedures. 

Workday:

• Oversee and manage Workday process for accurate record-keeping and data integrity. Ensure employee data in Workday are up-to-date. 

• Ensure transactional operations and record maintenance are accurate and efficient by executing or implementing regular quality checks on workflows for proper control and audit measures. 

• Ensure seamless implementation of Workday to other entities.  

• Manage accuracy and maintenance of key employee data in the systems. 

• Champion data integrity and confidentiality; using people data to define and track key metrics to analyze program trends and effectiveness. 

• Identify gaps or conflicts in existing processes and proactively monitor and measure internal control effectiveness, develop and own action items to remediate identified issues; with an aim to promote employee self-service where appropriate. 

Employee Relations:

• Act as a point of contact for employees regarding HR operations-related queries, providing timely and accurate responses to concerns related to policies, benefits, payroll, and other operational matters. 

​Manpower & Operational Excellence:

• Operate within the approved annual plans and framework of the HR strategic directions set for the Region and Division. 

• Support HRBP and business by reviewing and providing the adequate manpower and resources. 

• Drive the communication and implementation of M-Plan strategies across all operating BUs.  

Payroll: 

• Ensure accurate in payroll processing for all employees and compliance with tax regulations, labor laws, and company policies in payroll. 

• Handle employee queries related to payroll and resolve discrepancies. 

• Work closely with finance and accounting teams to ensure correct payroll disbursement. 

Others: 

• Provide advice and guidance to HRBP and all Operating Units and ensure HR and business strategic alignments are consistently met.   

• Ensure compliance with all HR policies and legislations currently in force. Uphold Company’s interest and liability in all employment related legal proceedings and industrial disputes. 

• Ensure people operation SOPs, business processes and regulatory/compliance requirements are updated and documented. 

Requirements:

• Bachelor's Degree in a relevant field.

• 8-10 years of experience in Human Resources

• Proficiency in using Workday or similar HRIS software is an added advantage.

• Experience in HR Operations, including employee lifecycle management and payroll.