Manager, Commercial Training Operations

Job overview:

The Manager, Commercial Training Operations will play a critical role in preparing and enabling Compass Pathways’ field-facing teams for the successful launch and commercialization of COMP360 and future therapies. This role will be responsible for supporting the Commercial Training function by managing the learning management system, annual training calendar and agendas, maintaining training assets, and delivery of meaningful analytics and reporting. This person will also support and/or lead training capacities related to operational systems, e.g., Veeva CRM, and be the first point of contact for training questions from the field and internal stakeholders. This role will also be cross trained in all Commercial Training content enabling them to be a virtual training co-host and lead in events where needed.

The Manager will work closely with the Director of Commercial Training and colleagues, Human Resources, IT, Sales Leadership, Patient Engagement, Commercial Operations, Marketing, Medical Affairs, Market Access, and external partners to support the delivery of integrated, compliant, and high-impact training experiences.

An understanding of pharmaceutical sales, learning management systems, basics of instructional design and content authoring, are significant advantages for this role.

Location: Remote on the East Coast in the United States.

Reports to: Director, Commercial Training.

Roles and responsibilities 
(Include but are not limited to):

• Lead the successful implementation and ongoing management of the learning management system including establishment and scaling of role-based pathways, installation, testing, deployment, and maintenance of training assets. Design and implement relevant and significant immersion activities to drive learner retention, and final testing/certifications. Troubleshoot any reported issues with access, direction, and completion of training activities
• Manage the end-to-end onboarding experience for field-based personnel from pre-boarding communications through post-event. Partner with Commercial Training colleagues, Human Resources, IT, Sales Leadership, Patient Engagement, Commercial Operations, Marketing, Medical Affairs, Market Access, and external partners to align on the agenda, deploy curricula, coordinate, plan, and schedule training events
• Collaborate with the Director, Commercial Training and Commercial Operations and Analytics to define training effectiveness metrics. Build and deliver meaningful reports on a pre-set cadence curated to select audiences
• Support the creation of role-specific capability development, training content, and curricula as it relates to operational systems and tools, e.g., Veeva CRM, analytical tools, and other applications
• Serve as the first point of contact for training questions from the field and internal stakeholders. Coordinate, maintain, and modify calendars
• Apply principles of instructional design to support the reuse repurposing of training content
• Support the training team with project and vendor management
• Develop sufficient competency with complex scientific, clinical, commercial, and operational concepts to support training events via co-hosting and/or leading where needed
• Participate in other activities and tasks related to Commercial Training and launch preparedness

Candidate Profile:

• Bachelor’s degree in Business, Life Sciences, Education, or related field
• 2-3+ years of experience in Sales, Sales Training within the pharmaceutical or biotechnology industry
• Demonstrated experience contributing to or leading launch training for specialty or complex therapies
• Strong understanding of pharmaceutical commercial models including sales, medical, market access, and patient support roles
• Strong team-player, communication, presentation, facilitation, and stakeholder collaboration and management skills
• Experience managing vendors and learning platforms (e.g., LMS)