Manager, Client Delivery - Sofia, Bulgaria

About the Position 

As a Manager within our Financial Crime Compliance Delivery Team, you will be responsible for leading a team of analysts by providing the coaching and oversight needed to ensure all projects meet organizational and client objectives.  

This position requires work onsite in our office in Sofia.

A successful candidate will utilize management skills and Compliance expertise to oversee the day-to-day operations of client engagements and ensure that engagement KPI’s are achieved with quality and within project timelines. The ability to identify risks and manage downward and upward communication is required. 

Experience working in a dynamic, high-growth environment where an eye for process improvement and optimization is key.  

Primary Responsibilities 

• Manage a team of 25+ analysts 

• Identify top talent among the team and coach and develop leaders into Senior Analyst roles. 

• Interact regularly with major clients to strengthen the partnership, report results, and identify new opportunities for services provided. 

• Oversee the team's production and results, seeking opportunities for improved efficiency and streamlined processes and conduct quality control review as necessary. 

• Provide production/service reporting to senior leadership and clients. 

• Contribute to strategic initiatives within the Managed Services practice in partnership with senior leaders.

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Required Qualifications 

• Bachelor’s Degree with 4- 5 years or more of Anti-Money Laundering (AML), or KYC Management experience  

• German Language Proficiency (C1 level)

• Ability to lead projects, develop timelines, coordinate project teams and implement action items during a project's life. 

• Experience in transaction monitoring

• Experience in KYC processing within corporate or investment banking environments

• Proven people management skills and decision-making capabilities.

• Ability to multi-task, work independently and as part of a team, establishing cooperative and collaborative working relationships. 

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Preferred Qualifications 

• Professional Certification (CAMS) 

• Experience in a consulting or managed service environment 

• Master’s degree 

• Entrepreneurial mindset with a proactive approach to change and improvement.

• Strong collaboration and communication skills, with the ability to influence and contribute ideas.