Make Ready Technician II

Who We Are

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup

into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages

over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune

Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces

for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a

smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-

getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set

our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where

we’ve come and are ready to tackle what’s next. Come join us!

Position Summary:
The Make Ready Technician II is a key associate in providing outstanding maintenance and repair services for vacant homes in an efficient and effective manner. The Make Ready Technician II works on the Property Management Renovations, Turns and Service (RTS) team. The Make Ready Technician II is primarily tasked with maintenance and repair work for Progress Residential vacant homes and providing excellent customer service for our customers.


Essential Functions:
• Ability to assess a service request job assigned and determine the appropriate steps necessary to resolve the service request
• Ability to communicate to the Make Ready Manager any information needed when support is needed to complete assigned work
• Ability to complete electronic forms and service request entering all required information, accurate jobs notes and job photographs
• Ability to provide outstanding customer service and be an ideal representative of Progress Residential’s standards
• Service Technician II will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
• Participate in field and formal training related to providing service to Progress homes
• Maintain fleet vehicle and inventory within company guidelines
• Perform scheduled and unscheduled/emergency repairs, preventative maintenance, property inspections, and service requests including repair, replacement or modification of components, equipment or systems as assigned daily on the following types of systems.
o Electrical systems and fixtures
o Plumbing systems and fixtures
o A/C / Heat Pump and heating systems
o Appliances
o Water irrigation systems
o Stairs, gates, fences, patios, railings, mailboxes
o Tile, carpet, and flooring
o Interior/exterior lights
o Fireplaces
o Gas fixtures and appliances
o Shutters, interior and exterior doors and trim, windows, sliding glass doors
o Door and mailbox locks and keys
o Security systems
o Ceiling leaks
o Walls
o Mill work and cabinets
o Pool areas, tile, hot tub/spa, pool furniture
o Other Service areas as required
• Perform routine preventive maintenance services on residential properties and systems
• Report all major repairs and requisitions prior to any expenditure of funds
• Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition
• Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace
• Ensure all workplace safety standards and practices are upheld
• Completes all assigned work in a professional and timely manner
• Maintains regular attendance and excellent punctuality
• This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered to
• Drivers of Progress Residential Fleet vehicles are expected to maintain a good driving record and drive in a safe manner at all times

Qualifications:
• High school Diploma or equivalent required
• Must have a valid Driver’s License in the working state
• EPA Refrigerant certification Type II or willing to pursue certification
• Minimum of 3 years’ experience required working in residential maintenance, service and repair. Specific requirements:
o Must possess the ability to assess condition and diagnose malfunctions or failures within a residential structure including interior and exterior doors, windows and surfaces
o Minimum of 2 years’ experience providing routine maintenance, cleaning, inspection, diagnosis and repair of residential warm air furnaces, air conditioners, heat pumps, ducting systems, related piping and electrical components.
o Minimum 1 year experience servicing all makes & models of residential appliances with ability to install, maintain, inspect, diagnose and repair or replace defective equipment or components.
o Minimum 2 year experience providing routine maintenance, inspection, diagnosis and repair of residential plumbing systems and fixtures.
o Minimum 2 year experience providing routine maintenance, inspection, diagnosis and repair of residential electrical systems, devices and fixtures.
• Required equipment - Employee must provide their own basic tools required to perform diagnostics and service in a residential environment
• Available to work both weekends and evenings
• Ability to perform well under pressure and meet multiple deadlines
• Ability to interact with residents, management, team members and vendors/contractors tactfully and professionally
• Possess strong organizational, communication and customer service skills
• Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease

• Must be knowledgeable of all pertinent laws and EPA and OSHA regulations
• Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad)
• Honest, ethical and able to work in confidential manner.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.