MAAIC

·       Design, implement and review the SOP in Air Import operating procedures.

·       Shipment KPI to be achieved.

·       To ensure all import requests from local and overseas are carried out to the required levels and standards in a timely manner.

·       Monitor and handle clients’ special requests & complaints to ensure clients’ satisfaction.

·       Assist in resolving operational problems at the station and provide regular feedback to Station Head regarding operational or performance issue.

·       Manage and monitor sub contractor’s performance.

·       To create job file, raise PO and invoice billing according to the billing KPI

·       Support Air export dept and AWB creation if needed

·       Develop and maintain the relationship with key clients and overseas office/agent.

·       Coordinate with Sales team on RFQ and quotation submission. Implement and monitor efficiency reviews.