(MAA) Customer service Ocean Export

·       Prepare export shipping documentations such as B/L, invoices, packing list, permit and others related documents

·       To liaise with customers, trucking, Hauler, carriers and CFS/port;

·       To manage forwarding activities such as arrange pick-up for LCL and FCL

·       Prepare and generate invoice and sending out to customers

·       To scan documents into system and send pre alert

·       To prepare export customs, AMS & ACI, AP (export) reports and others

·       To update milestones as per global compliance and timely manner to meet Milestone Compliance KPI

·       To update navigator and checklist

·       To assist to verify and reconcile vendors invoices and others

·       To raise PRF to pay vendor, if any

·       To handle customer’s complaint and assist customer to resolve issues related to export activities

·       To create job file, raise PO and invoice billing according to the billing KPI

·       Any other task that maybe assign from time to time by management.

Knowledge/ Work Experience

·       More than 5 years’ experience in  freight forwarding industry.

·       Solid knowledge in ocean export CS and operation

·       Export operation knowledge is a plus.

Key Behavioral Competencies

·       Comprehensive English capabilities

·       Agile, positive and proactive

·       Excellent analytical and communication skills

Education/Technical Skills

University graduate with major in Supply Chain Management/Familiar with Microsoft Office