Lead Program Management (SMC Operations)

• We are looking for a Lead, Program Management to join Snap Inc
• ’s global Small and Medium Customers (SMC) organization
• This role will join a foundational team which will propel the SMC strategy and vision forward through operational excellence
• Through defining, implementing and managing the SMC operational structures and processes, this role will be pivotal to contributing to the scale and growth of the SMC business unit
• They have experience in Sales and Operational processes, outsource engagements, program execution and scaling workflow opportunities
• Support the expansion of the SMC sales channel operational engine
• Develop and manage the ongoing processes that support scaling SMC wide initiatives to move the business forward
• Design and implement operating models that predictably deliver against strategic goals through large-scale programs
• Create roadmaps, project plans, change management plans, tasks and reporting methodologies on progress
• Design and implement optimized workflows and processes to enable functional teams’ delivery on goals. Identify gaps and implement scalable solutions and/or test new initiatives
• Partner with cross-functional teams, including SMC Revenue Program, Sales, Marketing, Sales Operations, Business Intelligence, CRM, Data Operations, Partnerships, Measurement, Product, and Data Science to achieve business goals
• Support the evolution of SMC business unit operational metrics to drive process improvements and enhance operational efficiencies
• Partner with Sales Ops in defining operational solutions development, including areas such as tooling improvements for sales & marketing, trainings, QA, and sales communications
• Standardize program-management practices across tools such as Asana, Jira, Google Workspace, dashboards, and other team systems
• Partner with program owners to launch and scale programs that improve advertiser outcomes, product adoption, treatment adoption, and sales execution
• Anticipate blockers and dependencies, resolve issues through influence, and escalate decisions with a clear recommendation
• Execute complex and time-critical projects through strategic and prioritized approach for resolution. Use data to influence decisions

Benefits

• Up to 28 weeks of parental leave and return-to-work program
• Adoption, surrogacy, infertility, and fertility preservation benefits
• Backup child care coverage, center-based care support, & caregiver assistance
• Dependent Daycare Flexible Spending Account
• Services to support your path to parenthood & beyond - fertility support & family planning via Carrot, SNOO, Hinge Health
• Short-term disability, long-term disability, basic life insurance, and AD&D insurance
• Lactation rooms (based on office location) and breastmilk shipping coverage
• For Snap, employees taking care of loved ones with complex, chronic, or ongoing care needs (i.e. parent with Dementia, spouse with Cancer, child with Autism), your family can save time, money, & stress with Wellthy
• Comprehensive medical coverage, including PPO, HDHP with HSA, and HMO options
• Dental coverage, including orthodontia benefits
• Vision coverage, including frame and contact allowance and LASIK benefits
• Free membership to One Medical for primary and urgent healthcare services
• Business Travel Insurance
• Gym perks and discounts
• Team fitness classes and races
• Sports leagues
• Cooking and nutritional workshops
• Well-being reimbursement
• Unlimited access to virtual physical therapy with Anthem
• 15 sessions per year of mental health for you + dependents through Lyra
• Generous time off and leave programs. In the US, this includes the following:
• Up to 3 weeks (120 hours) of vacation time and 1 floating holiday for non-exempt team members
• 15 sick and safe days per year
• 12 paid holidays per year
• Meditation and yoga classes
• Speaker series, classes, and subscriptions to educational programs
• Social gatherings, team outings, and volunteering programs
• Snap Inc. provides a 401(k) plan that allows you to save on a pre-tax, Roth, and after-tax basis for your retirement (yes, we even have the Mega backdoor option!) Snap will also match 100% up to 3% of your contribution and then 50% on your 4th and 5th%
• Flexible Spending Accounts for healthcare, daycare and commuter
• Health Savings Account with employer contributions
• Rocket Lawyer memberships
• Financial education programs
• Snap exclusive discounts and perks
• Compensation packages that let you share in Snap’s long-term success!

Preferred experience

• The ideal candidate will have a consistent track record as a strong operational contributor, supporting the analysis, design and implementation of workflows and processes across a range of functions
• They are a strategic and analytical problem solver and skilled operator with the demonstrated ability to successfully deploy new structures and coordinate execution
• Familiarity in working with Ad tech, media, or digital industry
• Self-starter with strong collaboration skills and ability to multitask
• Rapidly scaling operational design - process, tools, people, reporting
• Sales mindset with proven ability to design and implement scalable processes across the customer lifecycle
• Experience with Ad Sales
• Experience simplifying and effectively communicating with business and technical executives, as well as external stakeholders
• Process mapping, workflow design and optimization expertise
• Ability to adapt to changing priorities and is comfortable with ambiguity
• Experience in facilitating multiple program teams with a wide-range of functional skills
• Experience with Inside Sales Operations
• BS/BA degree or equivalent years of experience
• Experience with Business Marketing
• 8+ years of experience in program management, project management, business operations, revenue operations, go-to-market strategy, growth, sales operations, or a related cross-functional discipline
• Proven operational excellence and business acumen in fast-paced, cross-functional environments, with the ability to influence stakeholders at all levels
• Strong organization, program management, analytical, problem-solving, and execution skills, including the ability to turn insights into actionable plans and drive cross-functional projects
• Effective change agent and communicator who can influence leadership, product, marketing, and team members to adopt new ways of working
• Experience managing outsourced vendor partners, sales processes, and KPI reporting; familiarity with building agentic AI workflows for reporting, requirements synthesis, risk identification, and action tracking
• Collaborative, hands-on team player with a passion for change, Snapchat, and creativity