When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Provides pre-analytic services such as client services, patient registration, and order entry, blood collection either at our blood collection stations or at the laboratory front desk. Provides independent office management and ABN generation.
Job Description:
ESSENTIAL FUNCTIONS
Patient Assessment
- Always assures proper patient identification with two identifiers (name and date of birth) and by comparing labels and wristbands.
- Always verifies outpatient order accuracy
- Determines appropriate collection devices
- Selects correct collection tubes to minimize blood volume collected
- Complies with defined age specific based standards
Technical Procedures
- Demonstrates competency by collecting patient samples on first attempt 95% of the time.
- Always adheres to laboratory protocols when performing all specimen collections.
- Demonstrates proficiency in caring for patients who require special care and treatments.
Post Specimen Collection
- Assesses patient overall status prior to releasing including proper hemostasis.
- Follows the triple check policy to ensure order accuracy which includes collector’s initials on each specimen labels.
- Reports all adverse patient events immediately to supervisor.
- Delivers all specimens to appropriate area for testing
Outpatient Services
- Greets and processes outpatients by adhering to all screening procedures such as always obtaining properly completed order forms and patient demographic information. Additional follow-up inquiries may be necessary
- Practices AIDET (acknowledge, identify, duration, education, thank you) customer service departmental standard
- Always greet patients with a warm friendly smile.
- Consistently opens and closes sites as scheduled and remains available for patients who present at closing.
LIS Proficiency
- Utilizes LIS effectively for result query, label printing, generating collection lists, generating and faxing patient reports, and order entry.
- Logs on and off LIS correctly. Never works under another’s password.
Patient Registration (required)
- Verifies patient demographic information with the patient when possible.
- Always enters and updates patient demographic information accurately.
- Matches collection date with date of service.
- Follows up with physician practices to obtain any missing information on test order forms.
Productivity
- Exhibits initiative by flexing to those tasks or areas where workload demands additional help.
- Understands and is prepared to respond to emergency activations per policy which include stroke alert, Code Blue, trauma stat, trauma alert and post-partum hemorrhage.
- Organizes daily blood collections in order of priority and does not batch ED blood draws.
- Manages off site inventory appropriately and within budget
Safety
- Always utilizes available safety devices to ensure personal safety and safety for others.
- Maintains collections centers so that they are clean and orderly.
- Reports safety concerns to management.
- Demonstrates knowledge of clean-up procedures of biological spills.
Education
- Completes all annual institutional and laboratory mandatory in-services by anniversary date
- Strives to keep current on job-related topics, safety and disaster procedures.
- Attends general laboratory and departmental meetings.
Leadership
- Demonstrates professionalism through example by strictly following established protocols.
- Demonstrates critical thinking skills.
- Demonstrates the ability to work collaboratively and independently with the ability to problem solve effectively
- Assists with training of employees
Other Duties as Assigned
- Completes other duties as assigned
ORGANIZATIONAL EXPECTATIONS
STRATEGIES FOR PATIENT SATISFACTION
The following Strategies for Patient Satisfaction define job performance and patient satisfaction expectations for every AJH employee. We expect that every employee recognizes that his/her job performance, including personal interactions with patients, has a direct impact on patient satisfaction and the reputation of Anna Jaques. In being held accountable for meeting these standards, our employees will ensure outstanding service to our patients and their families and reinforce our commitment to providing the highest quality patient care to the community.
Attitude
Our patients' most basic expectation is to be treated with courtesy and respect. This commitment is reflected in our attitude and our behavior.
Appearance
We will take pride in our facility and do our part to maintain an uncluttered and litter-free workplace, with no taped or handwritten signs. We will also consider our patients expectations in how we present ourselves
Caring About Patient's Concerns and Worries
Communication to patients should be delivered with courtesy and care. Close attention is given to both verbal and nonverbal messages and to listening attentively to our patients in order to fully understand their needs, and sympathize with them.
Commitment to Each Other
Providing quality patient care requires the efforts of many different employees, representing every department of the hospital. Each member of the Anna Jaques Hospital team deserves respect from his/her coworkers. Never blame another department or co-worker to a patient.
Patient Waiting
We will always keep our patients frequently and honestly informed of delays and make them as comfortable as possible while they wait.
Confidentiality
We will ensure our patients' right to privacy. We will treat all patient information as confidential. Discussion of patient matters will be restricted to appropriate situations and locations.
Safety Awareness
It is the responsibility of all employees to do their best to ensure a safe and accident-free environment for patients, their families, and fellow employees.
Sense of Ownership
The reputation of Anna Jaques Hospital depends on each employee, and I will do my part
PATIENT SAFETY
Incorporates Patient Safety Goals in daily work and identifies and reports safety issues to supervisor, Patient Safety Hotline, and/or through the incident reporting process. Supports a culture of patient safety by educating patients and families on the care they are receiving, encouraging them to voice their concerns and informs them how to report related issues.
ATTENDANCE & PUNCTUALITY
Adheres to the hospital's policies and procedures regarding absences and tardiness. Provides adequate notice when calling out sick and requesting time off
Arrives and departs from work at appropriate time.
LEADERSHIP CAPABILITIES
- At times and when directed, may provide guidance and support to others while acting as a resource, trainer and/or preceptor.
JOB REQUIREMENTS
Required Skills
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Reasonable accommodations may be made to enable the individual to perform the essential functions.
Communication:
- Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.
Minimum Education
Minimum Work Experience
- 6 months related work experience desired, but may be waived depending upon applicants apparent strengths and abilities
Required Licenses
- Other
- Maintains HeartSaver or BLS. Medical Assistant graduate or successful completion of an approved accredited phlebotomy program preferred. National certification preferred.
FUNCTIONAL DEMANDS
Physical Demands
- Moderate to high level of walking and bending.
- Moderate repetitive movements
Work Environment
- Can be inside - Hospital/Outpatient Lab environment
- Out of hospital blood collection requiring transportation; depending on needs of department
Age-Specific Criteria
Patient Care Provided For
- Neonatal
- Pediatric
- Adolescent
- Adult
- Geriatric
Pay Range:
$21.00 - $28.26
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
