Key Account Manager

Position Overview:

Your main focus will be growing our client base in the U.S. law firm market — identifying new business opportunities and managing the full sales cycle. You will act as a strategic partner, finding ways to enhance their IP workflows and improve efficiency through our AI-driven solutions.

Principal Duties & Responsibilities:

· Manage the entire sales cycle from prospecting to closing deals, confidently demonstrating the value of our products;

· Build and maintain strong, long-term relationships with key law firms with open and regular communication.

· Track and report on the sales pipeline, forecasts, and maintain strategic account mapping;

· Work closely with internal teams, including marketing, product development, and customer success to help build and maintain our brand recognition, while ensuring seamless onboarding and ongoing support for clients;

· Monitor product adoption, usage, and engagement metrics to identify risks and opportunities.

· Stay informed about industry trends, competitor activities, and AI advancements in the legal sector and be able to align sales strategy accordingly.

· Actively contribute to organizational learning by providing and tracking prospect/client’s feedback.

· Work on special projects and other duties as assigned by management.

Qualifications & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education and Experience: Bachelor’s degree or equivalent work experience preferred, with a minimum of 3 years’ experience in a business-to-business account management environment, preferably in SaaS. In addition, any combination of education, professional experience, and training provides the following knowledge, skills, and abilities:

· Proven experience in hunting and closing new business, ideally within law firms, IP industry or SaaS sales;

· Excellent communication, presentation, and negotiation skills; experience in managing high-value contracts and long sales cycles is a plus;

· Self-motivated, goal-oriented, and comfortable working independently;

· Knowledge or keen interest in AI technologies and their applications in the legal or IP fields;

· Willingness to travel as needed to meet with prospect and clients, and attend industry events;

· Ability to understand complex law firms needs and be able to professionally address their concerns;

· Bachelor’s degree or equivalent experience in business, law, technology, or related fields is preferred; and

· Fluent in English.

Supervision Received:

Supervision is provided by the Sales Manager.

Supervision Exercised:

None

Physical/Sensory/Mental Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

· Consistently standing and/or sitting with the ability to meet with other team members

· Consistently operating a computer and other office productivity machinery

· Remembering names and details

· Maintain confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients

Additional Requirements:

Verification of identity and criminal records check

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.