Your mission
Autonomous cleaning machines are one of the future-defining topics at Hako – and our Technical Support Robotics team is growing along with them. You are the first point of contact when our service technicians get stuck with a machine on site: you log the case, assess it technically, resolve the simple issues directly, and keep an eye on all open cases until they are resolved. This is a role for anyone who wants to combine technology and structure and help shape a still-young product world from the very beginning.
That's why, for our Customer Service department at the Bad Oldesloe site, we are looking to fill the following permanent, full-time position as soon as possible:
Junior Technical Support Robotics (m/f/d) – Service Desk & Coordination
Your tasks
- First point of contact by phone and in writing for Support Robotics – you are the first port of call for our service technicians and partners and record their concerns in a structured way
- Initial technical assessment and support for simpler enquiries; you prepare more complex cases in a structured manner and hand them over to the product specialists
- Recording, prioritising, and tracking all cases in the ticketing system – you keep the overview, follow up on callback commitments, and make sure that no case is left unattended
- Building and maintaining a structured knowledge base (wiki), so that recurring questions can be answered more quickly and consistently
- Coordinating the replacement machine pool: keeping track of available machines, managing incoming and outgoing goods, and coordinating with logistics and repair, including delivery notes
- Contributing to the creation and maintenance of training materials for online and in-person training sessions
Your profile
- Completed technical training (e.g. electronics, mechatronics, IT systems electronics) or a comparable qualification
- Initial experience in technical support, service desk, or customer service is an advantage; career starters with a technical foundation and a willingness to learn are expressly welcome
- A basic understanding of mechanics and electronics as well as initial knowledge of systematic fault diagnosis are a must; an interest in robotics, sensor technology, and automation is an advantage. Confident use of MS Office; knowledge of SAP and ticketing systems (e.g. Redmine) is desirable
- Very good German and very good English skills, both written and spoken (at least C1 each) – good spoken English is particularly important to us, as international sites also call in
- A strong sense of diligence and a genuine enjoyment of documentation and structured work – you follow up on things reliably rather than keeping them in your head
- Strong communication skills, team spirit, and a friendly, confident telephone manner; you stay calm and keep the overview even when call volumes are high
Why us?
In addition to a varied, responsible, and secure workplace with attractive, performance-based compensation, you will also find the following with us:
- Company canteen with employer subsidy
- Special payments (bonuses)
- Flexible working hours
- Option to work remotely
- Bike leasing
- Company sports groups
- Subsidy for dental prosthetics
- Employee discounts
- Balancing family and career in the HanseBelt region
Contact us
Do you still have questions? Then feel free to get in touch with us! Your contact person is
Julia Grell. You can reach her at
jobs@hako.com 