Senior Systems Engineer – Microsoft Infrastructure
About the Role
We are seeking a highly skilled and customer-focused Senior Systems Engineer to join our Microsoft Infrastructure team. The successful candidate will be responsible for designing, implementing, and delivering enterprise-grade solutions for our customers while providing expert-level troubleshooting and technical support for complex infrastructure environments.
This role requires strong technical expertise, excellent communication skills, and a passion for mentoring junior engineers. The Senior Systems Engineer will work closely with customers to understand their business requirements, architect appropriate solutions, and ensure successful project delivery.
Key Responsibilities
- Design, implement, and deliver enterprise infrastructure projects for enterprise customers.
- Lead technical engagements and provide expert guidance throughout the project lifecycle.
- Troubleshoot and resolve complex technical issues across Microsoft infrastructure technologies.
- Build, present, and clearly articulate technical solutions that address customer business and technical requirements.
- Collaborate with customers, project managers, and internal teams to ensure successful project execution.
- Lead, mentor, and support junior engineers by sharing knowledge, providing technical guidance, and promoting professional growth.
- Drive knowledge-sharing initiatives and encourage the adoption of best practices across the team.
- Identify technical risks and challenges proactively and implement effective mitigation strategies.
- Communicate complex technical concepts effectively to both technical and non-technical stakeholders.
- Stay up to date with emerging Microsoft technologies and industry trends to continuously enhance service offerings.
- Maintain high standards of quality, professionalism, and customer satisfaction.
Requirements
Education
Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
Experience
- Minimum of 4 years of hands-on experience in a customer-facing enterprise IT environment.
- Proven experience delivering enterprise infrastructure projects and supporting enterprise customers.
Technical Skills
Strong knowledge and hands-on experience with:
- Active Directory
- Microsoft Exchange Server
- Hyper-V
- Windows Server
- Microsoft SQL Server
- Microsoft System Center Products
- Microsoft Azure
- Microsoft Entra ID
- Microsoft 365
- Microsoft Defender
- Microsoft Intune
- Microsoft Purview
Required Competencies
- Strong troubleshooting and problem-solving skills.
- Excellent communication and presentation skills.
- Ability to work independently and as part of a team.
- Strong customer service and stakeholder management skills.
- Experience mentoring and coaching junior engineers.
Ability to manage multiple priorities in a fast-paced environment
