General Information
Reports to: Philip Ihde
Department: Operations
Working hours: 25-40 hours per week, ideally
Salary range:- Junior (IC L1): 49k-57k EUR + VSOP (one-time, 5% of yearly salary)
- Mid-level (IC L2): 60-72k EUR + VSOP (one-time, 10% of yearly salary)
Start date: November 2026
Remote Policy: Remote-first culture with offices in Berlin, Hamburg and Potsdam
Your mission
About HelloBetter
HelloBetter is a pioneer in the field of digital healthcare. For more than 10 years, we have been developing evidence-based digital health applications for the prevention and treatment of mental health conditions. Our applications cover a variety of areas, including stress management, depression, problematic alcohol use, panic disorder and anxiety, vaginismus, and sleep disorders.
Six of HelloBetter's ten applications are approved as digital health applications. They are available free of charge by prescription to all insured adults in Germany.
In 2025, we've additionally launched Ello. Ello is HelloBetter's AI mental wellness companion that provides evidence-based psychological support for everyday mental health challenges like stress, low mood, and difficult life situations. We've combined our 10 years of digital therapeutics expertise with AI technology to make psychological support more accessible.
For more information about HelloBetter, see our HelloBetter Handbook.
Why this role exists
Most Regulatory Affairs job ads describe a gatekeeper. Here you are a door opener. At HelloBetter, our digital products treat real patients, with depression, burnout, insomnia, chronic pain and more, so "compliant" isn't a checkbox, it's the difference between someone getting help or not. For this role, we need someone who can hold the line on MDR rigor on a Monday and explain in one sentence, on a Tuesday, why that rigor makes our product better - to an engineer, a founder, or a customer.
If your idea of a good day is turning a 40-page MDR annex into a one-page decision for the product team, and you get genuinely excited by getting the entire team onboard of regulatory requirements, then please keep reading.
Your objectives
CE marking, for real, not just on paper. You own the ongoing conformity of our software as a medical device with risk class I under MDR (Regulation (EU) 2017/745) and the MPDG. You maintain and evolve our Integrated Management System and the related Technical Documentation, keeping it both audit-ready for a Notified Body and ready for regulatory changes (e.g. MDR amendments, software up-classification).
A QMS people actually use. You maintain and sharpen our ISO 13485 quality management system and keep us aligned with international standards (including EN 62304, ISO 14971 and EN 62366), while upholding usability for the entire HelloBetter Team. It is important to us that team members outside of the Compliance Team can find the information they need fast and easily.
Post-market surveillance that catches things early. You run PMS/PMCF end to end: monitoring incidents, driving CAPAs to actual closure, and handling reporting obligations to competent authorities if required.
Audits you walk into prepared. You lead our internal and external ISO 13485 audits, partake in the ISO 217001 audits, and are responsible for closing all findings. We aim to build a paper trail solid enough to hand a Notified Body the day that relationship becomes necessary.
Regulatory radar, six months ahead. In collaboration with the Legal Counsel: You track what's coming - the AI Act, DiGAV amendments, updated BSI guidelines - translate it into what it actually means for us, and advise product, engineering, and clinical teams on how to build it right the first time.
DiGA listing and the BfArM relationship. You support the Research team with fast-track applications under Sec. 139e SGB V / DiGAV, drive preliminary-to-permanent listing conversions, and act as the secondary point of contact for BfArM. You are someone the Research team can trust to give a straight answer.
AI-accelerated regulatory operations. You actively use AI tools to speed up technical documentation, audit prep, and regulatory processes (such as the Supplier Management). You are responsible for bringing our RA setup to a faster, leaner and more effective level.
Your profile
Must Have - A completed degree in a relevant field (life sciences, engineering, law, health sciences, or similar): we care more about what you can do than your exact major though.
- 2+ years hands-on working experience of MDR, ISO 13485, or DiGAV: you must have applied the regulations to a device already.
- Fluent English (written and spoken), German is a strong plus given the BfArM and Notified Body correspondence.
- Comfortable working inside agile development: you can read a sprint board, are comfortable with joining a leadership meeting, and know when a feature change triggers a regulatory reassessment.
- The ability to turn a regulation into a one-page action plan every other person at HelloBetter can execute.
- Practical fluency with AI tools for regulatory and QMS work: you use them to draft technical documentation, summarise incoming regulation, and prep audit evidence faster, so you spend your time on judgment calls.
- A track record of owning an audit or certification process from prep through closure.
Nice to Have- Experience inside a digital health startup: you know what it's like when the team is smaller than the requirements list.
- Prior exposure to SaMD/DiGA-specific submissions (Sec.139e SGB V fast-track) rather than device hardware regulatory paths.
- Familiarity with EN 62304, ISO 14971, EN 62366, ISO 27001 or BSI TR-03161
- Experience building or improving a QMS from the inside, ideally with proof of engineers actively engaging with it.
How you operate- Strong project management instincts: you can run multiple workstreams in parallel without dropping one.
- Sharp analytical and interpretive skills: you read a regulation once and know what it means for us specifically.
- Clear, direct communication: you can explain the same thing to a founder, an auditor, an engineer or someone from Business Development. You are able to adjust your communication to your audience, while upholding the regulatory intent.
- Genuinely good at problem-solving under ambiguity: Certain regulatory amendments don't come with an implementation guide. When you enter unfamiliar territory, you make sense of scarce information, ask the right people, and turn uncertainty into a workable path forward.
The mentality we're hiring for- Make the QMS the easiest system in the company to use, not the most impressive one to audit. Side note: auditors will be impressed by the usability within the company.
- Question the status quo, including your own processes from six months ago.
- Use AI as a force multiplier: if it can make a regulatory process faster, easier, or more valuable, go for it.
- Start every initiative with "how does this create value?": You are a door opener for your team members, a guide in uncertainty and a trusted person for everyone in the company.
A note on the scope: The exact mix of responsibilities above will be adjusted to your experience level - a junior hire won't own all of this from day one, and we'll shape the role around what you're ready for, but more importantly what you want to grow into. You’ll experience a steep learning curve and direct founder exposure, from day one, regardless of seniority.
Why us?
Meaningfulness - Mental health is a human right: we help thousands of people each month who struggle with depression, stress, insomnia, burnout, and other mental health issues
- Research & Evidence
- We have a unique product and are at the forefront of research in digital health applications
- The effectiveness of our product is continuously evaluated and efficacy studies have been published in international and high-impact journals since 2014
- Data is of great importance to us and we are transparent about our strategy, goals and results.
Growth- As pioneers in the development of applications for various mental health conditions, we are at the forefront of innovation
- We operate in an extremely exciting and emerging market
- We place great emphasis on the personal growth of our employees and actively support their development
Remote-First- Remote-first culture - we hire globally, considering a time window of +/- 4.5 hours CET
- Use of our offices in Berlin and Hamburg if you prefer to work on-site
- Relocation option and support
Diversity & Inclusion- Fair and equal treatment are the standards of our Anti-Harassment Policy
- Flexible working hours - shape your own day
- Company language English, with a strong emphasis on inclusive language
- Transparent salary bands
- Additional 10 paid leave days for non-birth parents after the birth or adoption of a child
Other Benefits- 28 vacation days + compensation for holidays that fall on weekends
- Tenure based paid time off - up to three additional days
- Permanent employment contract
- Attractive VSOP (Virtual Stock Option Plan) for all employees
- Tax-deductible pension plan with an above-average employer contribution
- Free or subsidized fitness memberships
- Regular team events
HelloBetter is an equal opportunity employer and encourages applicants of any national origin, gender, sexual orientation, religious background, gender identity, and people with disabilities to apply
Privacy Policy for Applicants
Interview Process
- Screening interview with People Team (30 mins)
- Take-Home Case Study (2 hours)
- Case Interview with Compliance Team (60 minutes)
- Founder Interview with Philip (45 minutes)
