IT Support Technician

• Associate degree in Computer Science or MIS, or at least two years of experience in an IT Service Desk or Desktop Support role within a medium to large-sized company. 

• Working knowledge of fundamental operations of relevant software, hardware, and other equipment. 

• Demonstrated experience with setting up and supporting remote users. 

• Understanding and experience in customer service practices. 

• Possession of MCP or A+ certification. 

• Strong oral and written communication skills. 

• Customer service oriented approach. 

• Ability to diagnose issues, conduct root-cause analysis, and perform post-mortem evaluations. 

• Excellent attention to detail. 

• Experience working tickets in ServiceNow 

• Familiarity with tax applications such as CCH Axcess, Caseware, and SurePrep 

• Experience Supporting MacBooks and Jamf 

• Willingness to travel/cover multiple offices in the Los Angeles area. 

Compensation and Benefits

• Compensation: Commensurate with Industry standards 

• Other Benefits: Provident Fund, Gratuity, Medical Insurance, Group Personal Accident Insurance etc. employment benefits depending on the position.

"Armanino” is the brand name under which Armanino LLP, Armanino CPA LLP, and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP and Armanino CPA LLP are licensed independent CPA firms that provide attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms. 

Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.    

Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge.