IT Support Specialist

• Silvus is seeking an IT Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and maintain the company’s IT infrastructure. This position will report to the Senior IT Support Lead
• Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems
• Respond to Help Desk IT support tickets in a timely manner
• Install, configure, and maintain hardware and software
• Develop and maintain documentation related to the company’s IT infrastructure and support processes
• Maintain an up-to-date inventory of all hardware and software assets
• Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities
• System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals

Benefits

• Flexible work models
• Paid time off
• Paid parental and family leave
• Health care benefits
• Global wellness resources
• Employee assistance programs
• Rotation programs
• Mentor relationships
• Learning and development opportunities
• Retirement benefits
• Employee bonuses
• Stock grants & employee stock purchase plans

Preferred experience

• Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint)
• Strong interpersonal skills with a positive and enthusiastic attitude
• All employment is contingent upon the successful clearance of a background check
• Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff)
• Must be a U.S. Citizen due to clients under U.S. government contracts
• Proficient PC skills in a Windows and IOS environment required
• Experience with Layer 1 Networking and Cabling
• High School Diploma or GED
• 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures
• Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune
• Experience installing/uninstalling and licensing/de-licensing enterprise software
• Prior experience in a fast-paced office environment
• Completion or in progress of a graduate degree
• Linux and macOS skills are highly desirable
• If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team