The ad says“Hands-on experience supporting Apple/macOS laptops (and comfort across Windows and linux where needed)”
The ad says“Demonstrated ability in setting up, troubleshooting, and maintaining conference room hardware and software”
The ad says“Comfort with Google Workspace and/or Microsoft 365 administration basics”
The ad says“Strong problem-solving skills and ability to provide timely resolution to hardware and software issues”
The ad says“Proven track record of effectively managing IT hardware procurement and inventory”
The ad says“Proven track record of effectively managing IT hardware procurement and inventory”
The ad says“Comfort with Google Workspace and/or Microsoft 365 administration basics”
The ad says“Familiarity with mobile device management (Iru, Jamf, or similar)”
The ad says“Strong problem-solving skills and ability to provide timely resolution to hardware and software issues”
The ad says“Experience working in a ticketing/helpdesk system (e.g., Jira Service Management) and working to SLAs”
Values
The ad says“Familiarity with mobile device management (Iru, Jamf, or similar)”
The ad says“Familiarity with mobile device management (Iru, Jamf, or similar)”
The ad says“Experience working in a ticketing/helpdesk system (e.g., Jira Service Management) and working to SLAs”
The ad says“Hands-on experience supporting Apple/macOS laptops (and comfort across Windows and linux where needed)”
The ad says“Hands-on experience supporting Apple/macOS laptops (and comfort across Windows and linux where needed)”
At Cape, we are the architects of a privacy-centric movement that is just getting started
We are relentless builders, constantly innovating at the edge of what’s possible in telecommunications
We operate on a foundation of high trust and high expectations
Our structure is flat, and collaboration matters more than hierarchy
As a member of our team, you will collaborate with world-class engineers, architects, and visionaries, and work across organizational lines to solve “impossible” problems and deliver mission-critical results for our users every single day
We’re looking for an Onsite IT Support Specialist to be the friendly, first line of IT support for our NY office
You’ll own the day-to-day employee IT experience from a great day-one onboarding, to fast resolution of everyday support requests, to a smooth offboarding
You will also keep our hardware inventory accurate and our onsite spaces (desks, conference rooms, AV) ready to go
Make technology invisible. Every Cape employee — from their first hour on day one — should be able to do their best work on our privacy and national security mission without IT ever being the thing that slows them down
Turn hypergrowth into a smooth ride. Rapid hiring, new offices, and new tools arriving weekly could easily become chaos; this role exists to make scale feel effortless for the people living through it
Keep us fast and accountable. Speed can’t come at the cost of trust — every device, access grant, and piece of hardware stays tracked, secure, and audit-ready as we grow into certifications like CMMC and SOC 2
Be the face of IT in our NY office. You’ll be the go-to for hands-on help today, and a key voice in designing the IT buildout of new spaces
Own IT onboarding through hypergrowth. You’ll run a smooth day-one experience at a pace of multiple starts bi-weekly and make the process measurably better every cycle: automate provisioning, cut setup time, and raise the bar for what a first day feels like
Own Tier-1 resolution against SLA, then beat it. You’ll work alongside our internal AI agent and build the automations and AI workflows that drive down resolve time and drive up customer satisfaction. Efficiency here isn’t a buzzword; it’s your scoreboard
Build our asset-management system from the ground up. You’ll own laptops, peripherals, and specialty hardware across two offices, international travelers, and remote employees — and make it audit-ready as we take on certifications like CMMC Level 2
Shape Cape’s physical IT presence. You’ll be at the forefront of new offices, conference-room and AV tech, visitor systems with a mandate to bring in the best technology out there, not just keep the lights on
Live in ambiguity and learn fast. Our integration surface grows monthly — new vendor and tools arrive weekly, each needing evaluation, SSO/SCIM, device packaging, and documentation. Learning has never been easier; you’ll be expected to use every tool available and ship
Benefits
Paid maternity leave
Paid paternity leave
Commuter benefits
Vision insurance
Medical insurance
Disability insurance
Dental insurance
401(k)
Preferred experience
Strong problem-solving skills and ability to provide timely resolution to hardware and software issues
Demonstrated ability in setting up, troubleshooting, and maintaining conference room hardware and software
Proven track record of effectively managing IT hardware procurement and inventory
Hands-on experience supporting Apple/macOS laptops (and comfort across Windows and linux where needed)
May require lifting or carrying desktop computers up to 25 lbs
2-3+ years of experience in IT support, particularly in a dynamic and evolving tech environment
Strong customer-service instincts, clear communication, and reliable follow-through
Experience working in a ticketing/helpdesk system (e.g., Jira Service Management) and working to SLAs
Eagerness to work on projects that have a real-world impact on privacy and national security
Comfort with Google Workspace and/or Microsoft 365 administration basics
Familiarity with mobile device management (Iru, Jamf, or similar)
