IT Support (Graduate)- Services Team

Viridien (www.viridiengroup.com) is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.

Job Summary

We are looking for a motivated graduate to join our global HPC team. This is an entry-level opportunity to build practical experience across Linux, high-performance computing, cloud technologies, automation and modern IT operations while working alongside experienced specialists.

Reporting to the HPC Services TL, you will contribute to the reliable operation and continuous improvement of our HPC and cloud environment.  You will receive structured support, coaching and exposure to a broad technology stack, helping you develop from strong academic foundations into an effective IT professional.

Join us in shaping the future of HPC and Cloud technology at Viridien!

Key Responsibilities

• Support the day-to-day operation, monitoring and maintenance of HPC, cloud and associated IT platforms.
• Assist with diagnosing and resolving technical issues, escalating complex incidents appropriately and keeping stakeholders updated.
• Contribute to system improvements, automation and the development of efficient operational tools and processes.
• Help maintain the stability, availability, security and performance of platforms through disciplined operational practices.
• Work with colleagues to understand user and client requirements and support the delivery of practical technical solutions.
• Create and maintain clear technical documentation, knowledge articles, operating procedures and handover notes.
• Participate in Agile ways of working, team planning, reviews and continuous improvement activities.
• Build capability across the team’s technology stack through formal learning, self-development and hands-on experience.
• Follow IT service management, change control, health and safety, security and quality processes.

Skills and Competencies

Essential

• Foundational knowledge of Linux administration gained through university, personal projects, placements or practical labs.
• An interest in HPC, cloud computing, DevOps, infrastructure and automation.
• Basic scripting or programming capability, for example Bash, Python or a comparable language.
• A logical, methodical approach to troubleshooting and problem solving.
• Strong willingness to learn, seek feedback and adapt to new technologies and priorities.
• Clear written and verbal communication skills, with the confidence to collaborate across technical teams.
• Good organisational skills and the ability to manage assigned tasks and deadlines.
• Ability to document work accurately and follow agreed procedures.

Desirable

• Academic or project exposure to configuration management or monitoring tools such as FAI, Puppet, Ansible or Zabbix.
• Awareness of Agile, DevOps, CI/CD or IT service management principles.
• Familiarity with one or more of OpenStack, Kubernetes, Slurm, Docker or virtualisation technologies.

Qualifications and Experience

• Degree in any of the following disciplines: Computer Science, Computer Engineering, Computer Information Systems or related computing subjects.
• Equivalent technical qualifications or demonstrable practical learning may also be considered.

What Success Look Like

• You develop confidence in supporting Linux, HPC and cloud services and take increasing ownership of assigned work.
• You troubleshoot methodically, communicate progress clearly and escalate risks at the right time.
• Your documentation is accurate, useful and supports safe, repeatable operations.
• You actively learn from colleagues, apply feedback and contribute ideas for improvement.
• You demonstrate a professional, collaborative and service-focused approach.

Why work at Viridien?

• Competitive salary commensurate with experience
• Highly attractive bonus scheme
• Initial 22 days annual leave with future increases, complemented by a flexible buying and selling holiday program
• Company pension with generous employer contribution
• Wellbeing Unmind app – puts you in control of your mental health
• A flexible benefits platform with numerous discount schemes - gym membership, restaurants, cinema tickets, and much more!
• Regular social club events, spontaneous reward events throughout the year
• Cycle purchase scheme
• Flexible Private Medical & Dental care programmes
• Sponsorship of visas/comprehensive relocation packages

We are Flexible

• Flexible Working – through our hybrid working scheme, we offer a flexible blend of home and office working
• Bank Holiday Swap - our holiday swap program allows you to change it for another day of your choice!
• Relaxed dress code policy

Learning and Development

At Viridien, you will have the space to grow at the pace of your passion and explore the opportunities available to those who dare and deliver.

Our culture of learning and complementary approach to supported or self-guided career development, enables the design of tailored courses to suit specific needs our employees to aid personal growth in areas related to technical, commercial and personal skills, via an extensive suite of Viridien developed courses, managed through our own Learning Hub.

We Care about the Environment

We encourage and actively support a strong sense of community, through volunteering and various company initiatives, as well as a strong company commitment to protecting our environment through sustainable solutions, energy saving and waste reduction enterprises.

#LI-PC1

Our Hiring Process

At Viridien, we are committed to delivering a respectful, inclusive, and transparent recruitment experience.

Due to the high volume of applications we receive, we may not be able to provide individual feedback to every applicant. Only candidates whose qualifications closely match the role criteria will be contacted for an interview. We do, however, aim to share personalized feedback with those who progress to the first round of interviews and beyond.

We are also dedicated to ensuring that our hiring process accessible to all. If you require any reasonable adjustments to fully participate in the application or interview stages, please don’t hesitate to contact your recruiter directly.

We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.