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IT Operations Engineer at Hudson River Trading · Katori

Hudson River Trading (HRT) is seeking an IT Operations Engineer to join our Information Technology team. In this role, you’ll be responsible for providing technical support to HRTers around the globe, while also driving automation and engineering solutions to improve scalability and efficiency. You’ll work closely with IT leadership to deliver projects, meet service-level objectives, and continuously improve internal processes.

We’re looking for someone who thrives in a fast-paced environment, and demonstrates strong communication and collaboration skills. The ideal candidate brings a positive attitude and a customer service mindset to deliver outstanding support to internal users, acting as their technical point of contact. This role is expected to be on-site up to 80% of the time.

Responsibilities

Design, build, and maintain automations with code to streamline recurring IT support tasks, reduce manual toil, and improve team scalability
Deliver responsive and in-depth technical support for end users, serving as a high-level escalation point for advanced Windows endpoint issues
Administer and support core IT platforms and SaaS tools including Okta, Google Workspace, Jira, Microsoft 365, Slack, Zoom, and others
Partner with Technical Procurement to ensure accurate tracking, lifecycle management, and compliance of IT assets
Co-own the onboarding process for user accounts and hardware in your region, ensuring a seamless experience for new hires
Maintain and improve internal documentation to serve as a resource for the IT team and broader organization
Conduct on-site workstation support, cable management, and hardware refreshes that require movement and agility
Frequently move between floors, offices, and technical equipment rooms
Participate in an on-call rotation for IT support coverage, which may include occasional weekend shifts

Qualifications

5+ years of IT support experience in fast-paced, tech-driven environments
Proficiency across macOS, Linux, and Windows operating systems, with strong technical intuition for diagnosing Windows performance issues, driver conflicts, and application errors
Hands-on experience administering core SaaS platforms such as Okta, Google Workspace, Jira, Slack, and Zoom
Familiarity with code version control systems like Git, and an understanding of developer workflows including CI/CD tooling
Strong analytical and problem-solving skills, including the ability to identify root causes, detect patterns, and work independently
Customer-focused mindset with a proactive, positive attitude and strong cross-functional communication skills
Occasional travel to regional offices may be required
Ability to lift and move equipment up to 12 kg

Culture

Hudson River Trading (HRT) brings a scientific approach to trading financial products. We have built one of the world's most sophisticated computing environments for research and development. Our researchers are at the forefront of innovation in the world of algorithmic trading.

At HRT we welcome a variety of expertise: mathematics and computer science, physics and engineering, media and tech. We’re a community of self-starters who are motivated by the excitement of being at the cutting edge of automation in every part of our organization—from trading, to business operations, to recruiting and beyond. We value openness and transparency, and celebrate great ideas from HRT veterans and new hires alike. At HRT we’re friends and colleagues – whether we are sharing a meal, playing the latest board game, or writing elegant code. We embrace a culture of togetherness that extends far beyond the walls of our office.

Feel like you belong at HRT? Our goal is to find the best people and bring them together to do great work in a place where everyone is valued. HRT is proud of our diverse staff; we have offices all over the globe and benefit from our varied and unique perspectives. HRT is an equal opportunity employer; so whoever you are we’d love to get to know you.

Please be advised: Use of AI tools by an applicant during interviews or assessments is strictly prohibited, unless otherwise instructed or agreed upon. We employ various methods to evaluate the authenticity of candidate responses. If we determine that AI assistance was used by an applicant during an interview or an assessment, we reserve the right to immediately end the interview or assessment, disqualify the applicant’s candidacy and/or rescind any job offers extended.

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