IT Operations Engineer (2nd Line)

• We are looking for a hands-on and technically skilled IT Operations Engineer / 2nd Line IT Engineer to keep Fuse running at full speed
• You will own the day-to-day technical environment across two office locations, ensuring our applications, infrastructure and end-user hardware operate reliably so we can focus on building the future of energy
• You will manage the applications, workspaces and hardware that our team relies on every day and will work closely with the wider IT and engineering teams to operate, automate, and grow our IT environment
• Work across our London-based offices, external sites and our growing cloud presence
• Administer SaaS applications including but not limited to, Google Workspace, Iru, Revolut people, Linear
• Use AI tooling to automate manual IT related tasks
• Own all office hardware problems: laptops, meeting room AV and printers
• Provide 2nd line it support and assist in onboarding/offboarding staff

Preferred experience

• Good debugging skills and willingness to pick up unfamiliar tasks
• The ideal candidate is a problem-solver who thrives in a fast-paced environment and is comfortable owning issues end-to-end, from Google Workspace to a firewall policy change
• Proven 2nd line IT experience
• Experience working in a fast moving SaaS based IT environment
• Scripting ability in one or more languages, (Python, Bash etc)
• Confident supporting end-user hardware (Windows/macOS)
• Bachelor’s degree in a related field
• AWS cloud experience or cloud certifications
• Strong grasp of core networking (TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi)
• Networking or security certifications (e.g. CCNP, Fortinet NSE)