The ad says“Microsoft Certified: Azure Administrator Associate (AZ-104)”
The ad says“CompTIA Network+”
The ad says“CompTIA Security+”
The ad says“Microsoft Certified: Endpoint Administrator Associate”
The ad says“ITIL Foundation”
The ad says“Microsoft 365 Administrator certifications”
The ad says“Manage Microsoft Entra ID, Active Directory, Group Policy, user provisioning, access management, and identity-related issues”
The ad says“Administer Microsoft Intune, Autopilot, device compliance policies, application deployment, and endpoint security configurations”
The ad says“Provide advanced remote and onsite technical support for end users across Microsoft 365, Azure, Windows, macOS, mobile devices, and business applications”
The ad says“Support Azure-hosted services, Azure Virtual Desktop (AVD), virtual machines, storage, and cloud networking”
The ad says“Understanding of security best practices including MFA, Conditional Access, Zero Trust, and endpoint protection”
The ad says“Perform advanced troubleshooting of networking technologies including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, SD-WAN, and connectivity issues”
The ad says“Perform advanced troubleshooting of networking technologies including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, SD-WAN, and connectivity issues”
The ad says“Understanding of security best practices including MFA, Conditional Access, Zero Trust, and endpoint protection”
The ad says“Troubleshoot and resolve issues relating to Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), and Intune”
The ad says“Troubleshoot and resolve issues relating to Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), and Intune”
The ad says“Configure, maintain, and troubleshoot firewalls, switches, wireless infrastructure, and network security controls”
The ad says“Manage Microsoft Entra ID, Active Directory, Group Policy, user provisioning, access management, and identity-related issues”
The ad says“Administer Microsoft Intune, Autopilot, device compliance policies, application deployment, and endpoint security configurations”
The ad says“Ensure service requests, incidents, changes, and problem records are managed in line with agreed SLAs and ITIL best practices”
The ad says“Provide advanced remote and onsite technical support for end users across Microsoft 365, Azure, Windows, macOS, mobile devices, and business applications”
The ad says“Understanding of security best practices including MFA, Conditional Access, Zero Trust, and endpoint protection”
The ad says“Troubleshoot and resolve issues relating to Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), and Intune”
The ad says“Troubleshoot and resolve issues relating to Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), and Intune”
The ad says“Troubleshoot and resolve issues relating to Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), and Intune”
The ad says“Configure, maintain, and troubleshoot firewalls, switches, wireless infrastructure, and network security controls”
The ad says“Perform advanced troubleshooting of networking technologies including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, SD-WAN, and connectivity issues”
The ad says“Troubleshoot and resolve issues relating to Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), and Intune”
The ad says“Perform advanced troubleshooting of networking technologies including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, SD-WAN, and connectivity issues”
The ad says“Provide advanced remote and onsite technical support for end users across Microsoft 365, Azure, Windows, macOS, mobile devices, and business applications”
The ad says“Understanding of security best practices including MFA, Conditional Access, Zero Trust, and endpoint protection”
Provide advanced remote and onsite technical support for end users across Microsoft 365, Azure, Windows, macOS, mobile devices, and business applications
Act as the primary escalation point for Tier 1 Engineers, owning complex incidents through to resolution
Troubleshoot and resolve issues relating to Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), and Intune
Administer Microsoft Intune, Autopilot, device compliance policies, application deployment, and endpoint security configurations
Manage Microsoft Entra ID, Active Directory, Group Policy, user provisioning, access management, and identity-related issues
Support Azure-hosted services, Azure Virtual Desktop (AVD), virtual machines, storage, and cloud networking
Perform advanced troubleshooting of networking technologies including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, SD-WAN, and connectivity issues
Configure, maintain, and troubleshoot firewalls, switches, wireless infrastructure, and network security controls
Investigate and respond to security incidents, suspicious activity, phishing reports, and endpoint security alerts in accordance with customer procedures
Ensure service requests, incidents, changes, and problem records are managed in line with agreed SLAs and ITIL best practices
Create and maintain high-quality technical documentation, knowledge articles, and customer-specific support procedures
Identify recurring issues and drive continual service improvement through automation, standardisation, and process enhancements
Work collaboratively with Tier 3 Engineers, Technical Architects, and Project Teams to resolve complex issues
Provide technical mentoring and knowledge sharing to Tier 1 Engineers to improve overall team capability
Deliver excellent customer service through proactive communication, effective expectation management, and regular case updates
Benefits
Hybrid working
Electric car scheme
25 days’ holiday: 28 days after three years of service
Referral bonus
Employee assistance programme
Cycle-to-work scheme
Company pension scheme
Enhanced maternity and paternity pay
Benefits platform: With exclusive discounts and offers
Living wage employer
Preferred experience
Solid understanding of networking technologies including DNS, DHCP, TCP/IP, VPN, VLANs, and routing fundamentals
Demonstrate excellent written and verbal communication skills, maintaining a high standard of professionalism across telephone, email, Teams, and customer-facing interactions
Ability to remain professional and composed during priority incidents, escalations, and high-pressure situations
Experience supporting firewalls, switches, wireless networks, and network security technologies
Build trusted relationships with customers through professionalism, accountability, and ownership of issues from initial diagnosis through to resolution
Strong customer service mindset with proven experience managing customer expectations and delivering positive customer outcomes
Strong administration experience with Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive
Produce clear, concise, and accurate case notes, technical documentation, knowledge articles, and customer communications
Ability to prioritise workload effectively and perform under pressure while maintaining service quality
Excellent customer service, communication, and stakeholder management skills
Understanding of security best practices including MFA, Conditional Access, Zero Trust, and endpoint protection
Participate in customer service reviews, major incident calls, and technical discussions where strong communication and stakeholder management are essential
Strong documentation and knowledge management skills
Strong documentation, presentation, and knowledge-sharing skills
Strong troubleshooting skills across Windows 11, macOS, mobile devices, and endpoint security solutions
Deliver excellent customer service through proactive communication, effective expectation management, and regular case updates
Excellent written and verbal communication skills with the ability to engage confidently with end users, senior stakeholders, third parties, and technical teams
Experience administering Microsoft Entra ID (Azure AD), Active Directory, and Group Policy
Communicate technical concepts clearly to both technical and non-technical audiences, ensuring customers understand impact, risks, and resolution plans
Strong working knowledge of Microsoft Intune, Autopilot, and modern endpoint management
Experience supporting Azure services, including Azure Virtual Desktop (AVD)
Experience working within an MSP or multi-customer support environment
Microsoft Certified: Azure Administrator Associate (AZ-104)
CompTIA Security+
Microsoft Certified: Endpoint Administrator Associate
