Job Location : Clark Global City, Pampanga
Overview: The main role of the IT Administrator – End User Computing is to maintain TRT Internal computing environment by identifying system requirements, monitoring hardware and software performance, and ensuring smooth day-to-day operation.
Key Deliverables:
- Provide end-user support such as but not limited to:
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- Computer support, deployment, reformat/refresh, remote assistance support.
- Providing technical support across the company (this may be in person or over the phone)
- Hardware support of IT equipment (Access Point, CCTV, Printer, IP Phones, etc.)
- Standard application support (Microsoft Office, NetSuite, Other critical applications)
- Setting up credentials for applications used within TRT
- Identify and escalate situations requiring urgent attention
- Troubleshooting all kinds of applications, systems, and services
- Develop creative solutions to unexpected problems, working with different teams throughout the company
- Document and updates procedures and guides
- Serves as a point of contact for external vendors
- Responding in a timely manner to service issues and requests
- Multi-task and able to work in a fast-paced environment with accuracy and timeliness.
Professional Capabilities:
- Bachelor's degree in computer science, information systems or engineering.
- Minimum experience of 3 years in IT Administration.
- Excellent communication (verbal/written), creative problem-solving abilities, relationship and customer service skills.
- Self-motivated and able to work with minimal supervision.
- The ability to provide documentation relevant to different audiences (technical and management).
- System Administration, Developing Standards, LAN Knowledge, Active Directory Servers, VMWare, Multi-tasking, On-Call, Networking Knowledge, Network Hardware Configuration, Network Maintenance.
- Experience in deploying and configuring laptop and desktop computers.
- Knowledge in operating systems including Windows Server 2016/2019 Windows 7/10, Linux, Mac OS, Android, IOS.
- Knowledge in applications including Active Directory, Optus Loop (IP Phones), SonicWall VPN, SharePoint, O365/Exchange Administration, PowerShell, NetSuite ERP, Virtual Machines.
- Hardware Knowledge (Servers, Switches, Firewall, Workstations, UPS, Network Printers, Networking equipment).
