IT Administrator

• As Mudflap’s IT Administrator, you’ll keep our employees productive and our technology running reliably across our Palo Alto and Austin offices and remote workforce
• You’ll own day-to-day IT support, device and access management, workplace technology, and employee onboarding and offboarding
• This role is ideal for an operator-builder who enjoys rolling up their sleeves to solve immediate needs, then improving the systems, automations, and processes that allow IT to scale
• This hybrid role is based in Palo Alto, CA and generally works in the office three days per week, balancing in-office collaboration with the ability to work remotely
• Serve as the primary point of contact for employee IT support across hardware, software, access, AV, and network issues
• Provision, configure, ship, and support Android tablets used by Mudflap partners
• Administer devices, user accounts, permissions, and applications through Google Workspace, Rippling, Hexnode, and related tools
• Manage the technical aspects of employee onboarding and offboarding, including equipment, application access, and asset recovery
• Maintain accurate hardware and software inventories and improve device-lifecycle processes
• Support Wi-Fi, conference rooms, AV equipment, and other workplace technology in Palo Alto and Austin offices
• Use scripting and automation to reduce manual work and make IT operations more reliable and scalable
• Support security controls, access reviews, AI-tool administration, and audit-readiness efforts in partnership with Engineering, People, and Legal

Benefits

• A high bar for quality and commitment to self-improvement
• A flexible, remote-first company
• An open mind to new ideas and methodologies
• A team of talented individuals on a mission to change a $1 trillion industry for the better
• Opportunities and support for massive career growth

Preferred experience

• 3+ years of experience as an IT Administrator, Systems Administrator, or similar role supporting multiple offices and/or a remote workforce
• Strong troubleshooting skills across Mac, Windows, Android, iOS, SaaS applications, AV, and networking fundamentals
• Experience with device management (Hexnode), identity and access administration (Rippling), and Google Workspace
• Strong organization and attention to detail, particularly when managing equipment, access, and sensitive information
• Familiarity with scripting or workflow automation
• A service-oriented communication style and the ability to support employees patiently and effectively
• The ability to work independently, prioritize competing needs, and lead projects with limited oversight
• Experience managing Android devices through Mambo or another MDM platform