Role Title: Inventory Assistant
About Kasha:
Kasha will disrupt the way that people in emerging markets get the health products they need by turning global health supply chains upside down. We are on our way to becoming Africa’s leading platform for last-mile access to health products and services used by enterprises, consumers, resellers, and health facilities. Kasha focuses on the lower-income mass market population, selling health and household goods and delivering those products to the last mile through our Kasha Agents and logistics networks. Customers can order using an omnichannel mobile platform that is built to be highly accessible around the country, reaching even typically offline customers via our digital channels. Kasha also works with manufacturers and global health organizations, operating as a service channel for visibility on distribution, performance data, consumer insights, and last-mile access. Kasha was founded in July 2016 in Rwanda, is headquartered in Nairobi Kenya, and operates in East, South, Central, and soon West Africa. You can learn more about us at Kasha Global Inc.
Job purpose:
Ensuring smooth inventory operations, coordinating the replenishment of upcountry stocking points, receiving and managing stocks at the warehouse, and dispatching all customer orders within established Service Level Agreements (SLAs) while maintaining 0% variance in stock discrepancies. Maintain the efficiency and accuracy of warehouse operations and ensuring a seamless supply chain process from inventory management to customer fulfillment.
N.B. All applications must be received on or before 5:00 PM CAT on September 17th 2024. An assignment may form part of the selection process.
Role Responsibilities:
- Accurately update and maintain all inventory records, ensuring the team is consistently informed about the current stock levels and any potential discrepancies.
- Ensure that physical stock matches the data in Microsoft Dynamics, conducting regular reconciliations to identify and resolve any variances in inventory.
- Maintain detailed records of key operational metrics, including stock dispatches, receipts, and returns, ensuring that all transactions are properly documented and accounted for in the system.
- Receive and record proof of payments from customers, provided by drivers and riders, ensuring all financial transactions are promptly and accurately logged in Microsoft Dynamics Business Central (BC) for quick reconciliation and order closure.
- Track any technical issues that may arise during the order fulfillment process and escalate them to the appropriate teams for resolution, ensuring minimal disruption to the workflow.
- Assist drivers with any challenges or issues they encounter during deliveries, offering guidance and support to ensure smooth operations.
- Participate in the weekly cycle counts and monthly full inventory counts, ensuring that stock levels are accurate and reported in a timely manner.
- Assist walk-in customers by providing excellent service and guiding them to the Kasha call center for further assistance when needed, ensuring customer satisfaction.
- Maintain updated and organized customer files, including delivery notes and proof of payment, for accurate future reference and record-keeping.
- Coordinate the timely replenishment of upcountry stocking points, ensuring that stock levels are maintained to meet customer demands and that all updates are communicated to the sales team.
Minimum Qualifications:
- Bachelor’s Degree in Business Administration, Procurement, Logistics, Supply Chain Management, or related fields.
- Demonstrated proficiency in Microsoft Office applications, with a particular focus on Excel for inventory tracking and reporting.
- Fluency in English and Kinyarwanda is required. Proficiency in additional languages such as French and Kiswahili is considered a strong advantage.
- Experience using Microsoft Dynamics and Rwanda Revenue Authority (RRA) Electronic Billing Machine (EBM) systems is a plus.
- Strong attention to detail, with the ability to manage multiple tasks simultaneously and meet deadlines.
Experience Our Kasha Life Benefits:
- Location: Kigali, Rwanda
- Flexible working hours & birthday offs
- 18 days holiday plus all bank holidays
- Medical insurance cover for you and your dependants
- Socials that keep you in touch with everyone in the company
What You’ll Find When Working at Kasha:
- Personal & Professional Development: Through strong ownership from the first day you will experience a steep learning curve, grow on a professional level and take the next steps to be an Expert.
- Impact: We are leading the digital transformation of innovative e-commerce in East Africa for women's health, personal care, and beauty products built for urban and rural areas.
- Team: Join a team of over 15 nationalities and different backgrounds in Tech, Logistics, Business, and more. What really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity.
- Working culture: Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.
If you believe you match these values, we look forward to meeting you!
At Kasha, we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
