Overview
The Installation Coordinator is responsible for planning, coordinating, and overseeing the successful delivery, installation, network connectivity, and customer onboarding of office technology equipment, including multifunction printers (MFPs), copiers, printers, production devices, and related software solutions. Acting as the central point of communication between customers, Sales, Service, IT, and Operations, this role ensures installations are completed on time, accurately, and with best-in-class customer experience.
Responsibilities
Installation Coordination
- Coordinate all aspects of equipment delivery and installation for new, replacement, and upgraded copier and printer systems.
- Schedule installations with customers, delivery personnel, service technicians, network analysts, and other internal departments.
- Confirm installation dates, site readiness requirements, network information, and customer expectations prior to installation.
- Ensure all equipment, accessories, software, and service resources are available before scheduled installations.
- Monitor installation timelines and proactively communicate any delays or schedule changes.
Customer Communication
- Serve as the primary customer contact from order submission through installation completion.
- Communicate delivery schedules, installation requirements, and implementation updates.
- Coordinate customer training schedules and onboarding activities when required.
- Conduct post-installation follow-up calls to confirm customer satisfaction and resolve outstanding issues.
Position Specifications
- High school diploma required; Associate degree preferred.
- Minimum of 2 years of experience in customer service, project coordination, logistics, dispatching, or office technology administration.
- Copier, printer, managed print, or office technology industry experience strongly preferred.
- Excellent communication, organizational, and customer service skills.
About Us: Sharp Business Systems
Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.
Employee Perks
- Comprehensive, family-friendly healthcare plans (medical, dental, vision).
- 401k retirement plan with a competitive match and plenty of financial support tools.
- Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
- Rewarding and holistic wellness program.
- Training, professional development, and mentorship
- Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
- Dynamic culture eager to innovate, enhance diversity, and work smarter.
Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.
As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.
All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.
