Job Summary
The Inside Sales Rep is responsible for the inbound sales for CROFT’s products and services. Individuals must be able to support new and existing customers. This position requires an individual to continuously learn standard concepts, practices, and procedures within processing equipment in oil and gas industry. The Inside Sales Rep performs a variety of tasks in inbound sales.
Primary Duties & Responsibilities
Client Relations:
- Answer and route all incoming calls.
- Manage new and existing accounts, varying in size.
- Act as liaison and single point of contact for general inquiries to CROFT.
- Build relationships with key decision makers.
- Close sales by building an effective rapport with customers; expand product and service capabilities; overcome objections; and prepare contracts.
- Call prospective customers and establish buying cycles to fulfill customer needs; create a customer-supplier relationship.
- Ability to effectively communicate, negotiate, and ensure business outcomes.
- Initiate the sales process by scheduling appointments/meetings.
- Continued education on new products and services; report any general information of interest of customers.
- Identify prospects/leads; generate sales, while ensuring business segment growth and service maintaining the targeted retention rate and sales goals.
- Open service tickets; communicate service needs through CROFT’s distribution channel.
- Act as a resource to clients in contract opportunities and proposals.
Education and Experience
Education:
License/Certification:
Experience:
- Able to work both in a team and independent environment.
- Two years in customer service and/or public speaking role.
- Proficient in Microsoft Office, including Outlook, Microsoft Word, PowerPoint, and Excel, plus able to use/learn to use other in-house technology.
- Maintain confidentiality of company/client information.
- Demonstrate strong problem-solving skills and a creative approach to generating new ideas with the principles of continuous growth and improvement.
- Valid Texas Driver’s License as required to drive on company business.
- At least two years of field sales experience in the inbound sales industry is preferred.
- Strong knowledge of principles and processes for marketing, sales, and business development is preferred.
