myDNA, Inc.
Hiring now
Hybrid · Houston, Texas, United StatesFull-timePosted 6 weeks ago
myDNA, Inc.
ApplyOur Purpose
Our mission is to build a healthier and more connected world with precision health and genealogy services. We empower individuals with actionable insights into their genetic makeup, fostering a deeper understanding of their ancestry, health, and wellness. By integrating the experience of Gene by Gene Laboratory Services, FamilyTreeDNA genealogy, and myDNA reporting services, we strive to deliver cutting-edge genetic testing and personalized solutions that inspire informed decisions and enhance quality of life. Our team is dedicated to advancing the field of genomics through innovation, research, and a commitment to excellence.
Our Values
All employees are expected to demonstrate our values of Innovate, One Team, and Integrity when carrying out the accountabilities and responsibilities of their role. This is how we show up every day for ourselves, our colleagues and our customers and strategic partners to deliver our vision and strategic goals.
Position Overview
We are seeking an experienced and customer-obsessed Implementation Specialist to lead our B2B customer support function. The Implementation Specialists owns the complete technical lifecycle of client accounts—from initial pre-sales operational scoping through system integration and ongoing platform upgrades. Situated within Technical Operations, this role serves as the essential bridge between commercial promises and operational execution. They ensure all proposed client workflows are technically feasible across 3PL, laboratory, and delivery logistics, while directly leading external onboarding, portal setups, and mid-lifecycle system switchovers. This hybrid role requires strong leadership, organization, communication, and problem-solving skills, along with a deep understanding of service delivery in a scientific or laboratory services environment. This will be a hybrid role with a work schedule of Monday through Friday, 9:00 AM – 5:00 PM.
Accountabilities and Responsibilities
Workflow Architecture
Pre-Sales Technical Scoping
External Client Onboarding
Technical Project Management
Cross-Functional Alignment
Position Requirements
Education
Education
Why Join Us
At Gene by Gene, you’ll join a mission-driven team advancing the science of genetics and discovery. You’ll have the opportunity to shape meaningful campaigns, tell compelling brand stories, and collaborate with talented professionals who share your passion for creativity, curiosity, and impact.
Comprehensive Benefits