The ad says“Confident with Excel, including the ability to utilize Pivot Tables, VLOOKUP/XLOOKUP, and data analysis techniques”
The ad says“Confident with Excel, including the ability to utilize Pivot Tables, VLOOKUP/XLOOKUP, and data analysis techniques”
The ad says“Confident communicator with solid presentation and meeting‑facilitation skills, comfortable leading discussions using tools such as PowerPoint and Microsoft Teams”
The ad says“Confident communicator with solid presentation and meeting‑facilitation skills, comfortable leading discussions using tools such as PowerPoint and Microsoft Teams”
The ad says“Confident with Excel, including the ability to utilize Pivot Tables, VLOOKUP/XLOOKUP, and data analysis techniques”
The ad says“Confident communicator with solid presentation and meeting‑facilitation skills, comfortable leading discussions using tools such as PowerPoint and Microsoft Teams”
The ad says“Confident communicator with solid presentation and meeting‑facilitation skills, comfortable leading discussions using tools such as PowerPoint and Microsoft Teams”
The ad says“Confident with Excel, including the ability to utilize Pivot Tables, VLOOKUP/XLOOKUP, and data analysis techniques”
Values
The ad says“Project or systems certifications (e.g. Agile, Prince2, ITIL or similar) are a plus”
The ad says“Project or systems certifications (e.g. Agile, Prince2, ITIL or similar) are a plus”
The ad says“Project or systems certifications (e.g. Agile, Prince2, ITIL or similar) are a plus”
The Implementation Specialist ensures the successful onboarding and adoption of our Fourth solutions
As the customer’s primary point of contact, the role is responsible for system configuration, customer training and support, driving operational readiness, and ensuring a high-quality experience that maximizes employee adoption
Working closely with customers and internal teams, the Implementation Specialist establishes strong project foundations, identifies risks early, and drives implementation efficiency, customer confidence, and long-term value
Work directly with customers to facilitate the design and configuration of Fourth solutions that meet business needs, using best practices for setup, training, and third‑party integrations
Assess customer readiness early and communicate any risks, gaps, or dependencies so projects start on a solid footing
Coordinate with third‑party vendors to support integrations and help remove blockers that could delay implementation
Partner closely with Project Managers and technical specialists during the early stages of implementation to keep projects moving efficiently
Share product knowledge, industry best practices, and practical guidance to help customers prepare for the implementation and adopt Fourth’s solutions
Support customers through early change management activities to help drive adoption and maximize value from the platform
Act as the customer’s main point of contact during the implementation phase, responding to questions and helping resolve issues quickly, with a focus on data collection and validation
Contribute to customer‑facing knowledge-based articles and solution documentation to support self‑service and best‑practice adoption
Measures of Success
Customer Readiness: Customers complete onboarding with confirmed readiness, clear responsibilities, and approved handover documentation
Implementation Efficiency: Early solution design, setup and accurate data collection and validation enable smooth project transition with minimal rework or delays
Reduced implementation friction through proactive planning and meeting SLAs for prompt customer response time
Customer Experience & Value: Customers receive a positive implementation experience and demonstrate confidence and clarity in Fourth’s implementation approach
Benefits
Refer a Friend Bonus
Birthday Off
Employee Assistance Program
Charity Days
Medical Care Insurance
Paid Time Off
Paid Maternity/Paternity Leave
Corporate and Team-building Events
Corporate Discounts
Health and Wellbeing Initiatives
Retirement Plans
Preferred experience
Self‑motivated and able to work independently, managing priorities and delivering to agreed timelines with a proactive approach
Strong ability to quickly assess customer needs and design effective processes using prior experience and industry best practices
Professional, approachable, and adaptable, with a flexible mindset in a fast‑paced environment
Proactively manage implementation timelines, risks, and dependencies to ensure successful and timely delivery
Configure solutions and guide customers through system setup, validation, and go-live readiness
Detail‑oriented, organized, and quality‑driven, with a strong focus on accuracy and standards of excellence
Comfortable working collaboratively within a team while maintaining ownership and accountability for individual deliverables
3–5 years of experience in a customer‑facing role such as implementation, onboarding, consulting, professional services, or technical support within a SaaS or technology environment
Demonstrated ability to guide customers through change and influence adoption of new processes or technology
Prior experience working with workforce management, payroll, finance, or hospitality industry is an advantage
Confident with Excel, including the ability to utilize Pivot Tables, VLOOKUP/XLOOKUP, and data analysis techniques
Confident communicator with solid presentation and meeting‑facilitation skills, comfortable leading discussions using tools such as PowerPoint and Microsoft Teams
Fluent in written and spoken English; additional language skills are a plus
Project or systems certifications (e.g. Agile, Prince2, ITIL or similar) are a plus
Ability to manage multiple projects simultaneously while maintaining a high level of customer engagement
