Implementation Manager

Implementation Manager

Location: Vancouver BC or Toronto ON

Work Environment: Hybrid

Role Summary: We’re looking for a strategic and collaborative Implementation Manager with deep expertise in risk management to join our team. This role will lead complex enterprise deployments of Exiger’s cutting-edge SaaS platforms, helping clients operationalize supply chain risk management at scale. You'll serve as a subject matter expert and act as a trusted partner to global organizations, enabling them to visualize, assess, and mitigate risks across their extended supply networks.

What You’ll Do:

• Lead strategic, client-facing implementations of Exiger’s risk intelligence platforms for large enterprise clients across industries
• Guide clients through onboarding, configuration, and go-live processes, ensuring seamless rollout and rapid time-to-value
• Collaborate closely with Sales, Product, and Client Services teams to translate client objectives into actionable implementation strategies
• Act as a process expert—translating client needs into platform design decisions and risk mitigation strategies
• Develop and deliver supply chain risk frameworks that align with client-specific compliance, resilience, and ESG goals
• Support team members, fostering professional growth and ensuring alignment with best practices in Implementation and supply chain risk
• Document and continuously improve internal processes to streamline future implementations and enhance client satisfaction
• Act as a feedback loop between clients and internal teams to inform platform enhancements based on real-world use cases and risk scenarios

What You'll Need:

• 3-5 years of experience in supply chain operations, process optimization, and enterprise technology implementation
• Proven experience in applying data-driven approaches to risk management and mitigation
• Strong understanding of supplier onboarding, risk assessment, and lifecycle management
• Demonstrated success managing complex, cross-functional implementations with external stakeholders in high-stakes environments
• Ability to synthesize complex supply chain data and turn it into actionable insights for clients
• Familiarity with SaaS platforms and tools like Salesforce, SAP, or other ERP plus project management systems
• Bachelor's degree required; MBA, Supply Chain certification (e.g., APICS, CSCP), or engineering background a strong plus

We’re an amazing place to work. Why? 

• High-performance culture rooted in accountability, collaboration, and a shared commitment to excellence.
• Discretionary Time Off for all employees, with no maximum limits on time off
• Industry leading health, vision, and dental benefits
• Competitive compensation package
• 16 weeks of fully paid parental leave
• Flexible, hybrid approach to working from home and in the office where applicable
• Focus on wellness and employee health through stipends and dedicated wellness programming
• Purposeful career development programs with reimbursement provided for educational certifications

#Li-Hybrid

This posting is for a newly created role; artificial intelligence tools may be used to support candidate screening and evaluation; the expected base salary range for this position is 100,000-110,000 CAD annually, depending on qualifications.