Make Your Mark:
The Implementation Consultant is responsible for implementing the company's accounting software products with new and/or existing clients. The Implementation Consultant is also responsible for consulting with mid-market clients regarding best practices and client business needs in order to best configure the software and provide exceptional customer service.
You'll Get To:
- Leads multiple concurrent implementation projects with general direction and standard implementation procedures.
- Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction.
- Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
- Communicates with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner.
- Trains and advises clients to properly use appropriate products to best fit their individual needs based on best practices and use cases.
- Coaches and consults with clients to advocate the features and functionality of BlackLine products during configuration in order to obtain buy-in and user adoption.
- Offers recommendations for improving system performance gaps and system options to increase efficiencies and achieve best practice standards.
- Assesses and troubleshoots application issues during the implementation cycle.
- Provides application feedback to Product team in order to enhance or resolve functionality for future releases.
- Performs other tasks and responsibilities as assigned.
What You'll Bring:
- Education: Bachelor's degree or equivalent work experience.
- At least 2 years of experience in Consulting Services, Client Services and/or Professional Services environment.
- Demonstrated experience in managing implementation projects.
- Experience in a client-facing role.
- Experience in a high-revenue producing environment (eg billing of time and materials).
- Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels.
- Knowledge of accounting terminology and processes (e.g. month-end close process).
- Knowledge of MS Office, MS Project, Salesforce, Accounting software.
- Excellent communication skills, strong organizational skills and attention to detail.
- Demonstrated strong technical problem-solving skills.
- Effective problem-solving and critical thinking skills.
- Strong client relationship skills.
- Ability to lead, own and manage a project.
- Ability to navigate ambiguous or difficult situations or personalities.
- Must be proactive and have a sense of urgency.
- Ability to interact and collaborate with all levels of staff across the organization in both internal support groups and external client stakeholders.
- Previous experience documenting Business Requirements for software development and technical specifications.
We’re Even More Excited If You Have:- Two plus years of experience in the audit/accounting industry.
- Background in software.
- Technology background/experience.
- Accounting degree/CPA preferred.
Thrive at BlackLine Because You Are Joining:
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.
Accommodations:
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.
