Job Purpose
To supervise and ensure the effective delivery of day-to-day HR Operations activities across the employee lifecycle, ensuring accurate employee data, timely payroll inputs, proper personnel administration, compliance with Egyptian Labour Law and company policies, and a high level of service to employees and internal stakeholders.
Key Responsibilities
1. Personnel Administration
- Supervise the full employee lifecycle from hiring through separation, ensuring all processes are completed accurately and on time.
- Manage employment contracts, renewals, probation confirmations, promotions, transfers, and termination processes.
- Ensure employee personnel files are complete, accurate, confidential, and regularly audited.
- Manage Social Insurance and Labour Office documentation and follow up with relevant governmental authorities.
- Prepare official HR letters, employment certificates, and other legal employment documents.
- Ensure compliance with Egyptian Labour Law, Social Insurance regulations, and company HR policies and procedures.
- Ensure proper documentation and clearance of employee exits, including leaver checklists and final settlements.
- Provide guidance and support to employees and managers on HR operational policies and procedures.
2. Payroll Operations
- Review and validate monthly payroll inputs to ensure accuracy, completeness, and timely processing.
- Coordinate with Payroll and relevant stakeholders to ensure all employee changes are properly reflected in payroll.
- Monitor payroll-related changes including new hires, resignations, allowances, deductions, and unpaid leave.
3. HR Operations
- Supervise attendance, leave, and employee balance administration, ensuring accurate and timely updates.
- Ensure the accuracy and integrity of employee data within Oracle HR and other HR systems.
- Monitor HR transactions and ensure all employee movements and changes are properly recorded.
- Prepare and maintain HR operational reports, dashboards, and workforce data as required.
- Monitor HR service delivery and ensure employee requests and inquiries are handled within agreed timelines.
- Identify opportunities to streamline HR processes, improve efficiency, and reduce manual activities.
- Support HR digital transformation initiatives, including system enhancements, automation, and process digitization.
- Develop and maintain HR Operations SOPs, process guidelines, and documentation.
4. Team Supervision & Stakeholder Management
- Supervise, guide, and support the HR Operations team to ensure effective workload distribution and timely delivery of services.
- Set clear priorities and monitor the team's performance against agreed objectives and service standards.
- Ensure effective coordination with HRBPs, Talent Acquisition, Total Rewards, Finance, and other relevant functions.
- Act as a point of escalation for complex HR Operations and employee-related matters.
- Promote a high level of accuracy, confidentiality, responsiveness, and customer service within the HR Operations function.
5. Compliance & Continuous Improvement
- Ensure HR Operations practices are aligned with applicable labour laws, social insurance regulations, and internal policies.
- Support internal and external HR audits and ensure required documentation is readily available.
- Monitor compliance gaps and recommend corrective actions where required.
- Review existing HR processes and recommend improvements to enhance efficiency, accuracy, and employee experience.
- Maintain strict confidentiality and security of employee information and HR records.
Requirements
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 5–7 years of relevant HR Operations / Personnel experience, preferably within a structured corporate environment.
- Previous supervisory or team leadership experience is preferred.
- Strong knowledge of Egyptian Labour Law and Social Insurance regulations.
- Practical experience with payroll processes and HRIS, preferably Oracle.
- Strong proficiency in Microsoft Office, particularly Excel.
- Experience in HR process improvement and digital HR initiatives is an advantage.
