The HR Operations Specialist is responsible for executing employee lifecycle and HR operational processes across the Americas region. This role supports employees, managers, and HR stakeholders by executing assigned processes, maintaining data accuracy, ensuring compliance with established policies and procedures, and contributing to a consistent employee experience.
The Specialist serves as an operational resource within HR Operations and is responsible for executing assigned work, resolving operational requests, maintaining documentation, and supporting efficient process execution and consistent process outcomes. This role also contributes to process improvement and operational excellence initiatives that improve service quality, efficiency, and consistency.
We offer:
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Tasks and Qualifications:
Key Responsibilities
- Execute HR operational activities and processes in accordance with established policies, procedures, service standards, and compliance requirements.
- Manage operational requests, transactions, and casework, ensuring timely, accurate, and compliant completion.
- Maintain employee data, records, and documentation while ensuring a high level of accuracy, completeness, and data integrity.
- Support compliance, audit, reporting, and documentation activities related to HR processes and employee records.
- Partner with internal stakeholders to facilitate process execution, resolve routine process-related issues, and ensure effective process outcomes.
- Maintain and contribute to operational documentation, including procedures, work instructions, templates, job aids, and knowledge resources.
- Identify and support opportunities to improve process efficiency, process quality, consistency, and overall effectiveness.
- Support implementation of new processes, technologies, programs, and operational initiatives.
Other responsibilities as required.
Skills & Capabilities
- Strong attention to detail and commitment to quality, accuracy, and compliance.
- Ability to execute operational processes consistently and effectively while meeting service expectations.
- Strong organizational and time-management skills.
- Ability to manage multiple priorities and competing deadlines.
- Effective problem-solving and analytical skills within established procedures and guidelines.
- Strong customer service and stakeholder support skills.
- Effective verbal and written communication skills.
- Ability to handle confidential and sensitive information with professionalism and discretion.
- Proficiency with Microsoft Office applications and collaboration tools.
- Experience using HR systems and case management tools preferred.
Degree or Relevant Experience
- Bachelor's degree in Human Resources, Business Administration, or a related field, or 3–5 years of relevant experience.
- Experience supporting HR operations, service delivery, administration, compliance activities, data management, or similar business functions.
- Experience managing transactions, employee records, requests, casework, or operational workflows in a service-oriented environment.
- Experience working with HR systems (e.g., Workday, SharePoint), business systems, databases, case management tools, or similar technologies preferred.
- Experience supporting process improvement, standardization, operational excellence, or continuous improvement initiatives preferred.
- Demonstrated ability to manage multiple priorities while maintaining quality, accuracy, and service standards.
Additional Job Description
Language Requirement
Professional fluency in English (written and verbal) is required. This role regularly supports US-based employees, managers, and HR stakeholders and requires the ability to communicate information clearly, accurately, and professionally in English.
Additional country-specific requirements, legal language, travel requirements, and health and safety expectations may apply.
Scope of Role / Role Interfaces
This role collaborates closely with other HR capabilities while maintaining clear ownership boundaries to support consistency, scalability, and an effective employee and manager experience.
