Company Description
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.
Job Description
Accor is in partnership with one of the world’s leading airlines, managing the Lounge operations at Changi Airport. We are seeking a Housekeeping Manager to join our team.
The Housekeeping Manager is responsible for leading and managing housekeeping operations within the lounge to ensure a consistently clean, safe, and welcoming environment for guests and employees. The role oversees housekeeping standards, manpower planning, quality assurance, inventory control and compliance with health, safety, and airport regulations. The Housekeeping Manager plays a key role in maintaining premium lounge standards and delivering an exceptional guest experience.
Key Responsibilities
- Lead and manage daily housekeeping operations across all lounges and back-of-house areas, ensuring exceptional cleanliness, hygiene and presentation standards.
- Oversee and develop housekeeping teams, including workforce planning, training, coaching, performance management and employee engagement.
- Deliver an outstanding guest experience by maintaining a clean, comfortable, and welcoming lounge environment and addressing guest concerns promptly.
- Drive quality assurance and compliance through regular inspections, audits, SOP implementation and continuous improvement initiatives.
- Manage housekeeping inventory and assets, including supplies, amenities, linen, chemicals and equipment to ensure operational readiness.
- Ensure compliance with safety, health, hygiene, and airport operational requirements, including risk management, chemical handling and corrective action implementation.
Qualifications
- At least 4 years’ experience of Housekeeping operations within hospitality, hotels, premium lounges, healthcare or facilities management environments.
- Minimum 3 years in a supervisory or managerial role leading housekeeping teams
- Relevant job-related WSQ certification i.e. Chemical handling
- Strong knowledge of housekeeping operations, cleaning methodologies, and sanitation standards.
- Knowledge of cleaning chemicals, equipment, and safe handling practices.
- Familiarity with manpower planning, workforce scheduling, and productivity management.
- Experience managing outsourced housekeeping contractors.
- Excellent interpersonal and communication skills across all stakeholder levels.
- Strong organizational and time‑management capabilities.
- Ability to handle sensitive and confidential information responsibly.
- Ability to handle guest complaints professionally and work cohesively in a multicultural team.
- Able to work shifts, weekends and public holidays
Additional Information
Our culture of inclusion welcomes everyone regardless of race, gender and background.