Housekeeper (SSML)

Housekeeper (SSML)

Key Responsibilities:

• To clean assigned properties to the highest standard of cleanliness and ensure standards remain consistent in and out of season – in a ‘state of readiness’. This includes but is not limited to:
  • Keep all hallways, staircases and lifts clean and tidy. Washing down, dusting, polishing, vacuum cleaning, sweeping and mopping by using the correct products and equipment.
  • Keep all Bathrooms tidy and clean such as baths, Showers, lavatories, tiles, mirrors, vanity units and floors,
  • Keep all Kitchens clean and tidy, washing dishes, pans, ovens, hobs, cupboards, floors and shelves.
• Run all water outlets on a regular basis from the Kitchens, bathrooms and cloakrooms to prevent legionella growth. Complete records and report any water temperature or pressure fluctuation.
• Turn mattresses periodically with the help of others, always following health and safety procedures.
• Responsible for pre-arrival set-ups, during stay services, departure deep cleaning, low season housekeeping maintenance of assigned properties as directed by Management.
• Responsible for the opening and closing of assigned properties – disarming alarms at the start of a shift and setting of the alarms at the end of a shift.  Any problems with alarms must be reported to the Housekeeping Office immediately.
• To ensure any persons entering your place of work are legitimate staff or contractors - no access should be given to any persons unless prior arrangements have been made via the Housekeeping Office.
• To ensure any contractors working in properties adhere to company policy and always keep workplace neat and tidy. Ensure all contractors sign in/out when visiting properties.
• To report any maintenance problems within properties to your supervisor or to the Housekeeping Office.
• To process all large quantities of laundry for pickup and drop-off, any discrepancies should be reported to your supervisor. To check laundry on return ensuring that quality of work meets with required standards.
• To assist Supervisors with stock takes of all operating equipment and property inventories.
• Responsible for the upkeep of all housekeeping equipment.  To inform Supervisors when re-placement of machinery, cleaning materials, etc. are required.
• Ensure the crockery, cutlery and table linen stores are monitored and maintained effectively
• To ensure that any damages/stains to carpets or soft furnishings are reported to your supervisor immediately.
• To attend to guest requests promptly and efficiently, ensuring to keep your supervisor informed of any extra requests.
• Responsible for the placing of food orders through the housekeeping office when clients are in residence.  To check on receipt of delivery that quantity and quality are correct – informing the office immediately of any discrepancies/quality issues.
• To ensure any personal items left in properties, are dealt with in the correct manner.
• Set up and service all accommodation for overnight guests and attend to their needs and requests.
• Responsible for mobile phones and to ensure they are in good working order. 
• To be flexible with working a rotating shift including weekends and Bank Holidays.
• Any tasks or responsibilities as requested by management within the scope of the position.

Knowledge and Skills:

• Able to speak and understand English (Essential)
• Experience in professional housekeeping and ability to handle the physical demands of the role (Desirable)
• Safe handling of hazardous chemicals training (Desirable)
• Valid UK driver’s license, preferably manual (Desirable)