Company Description
A luxury hideaway on the northeast coast of Mauritius, Constance Prince Maurice blends timeless elegance, serene surroundings, and exceptional service. Working here means joining a passionate team where excellence is a mindset, every detail counts, and hospitality is celebrated as a true art form.
Job Description
We are looking for a friendly, professional, and well-presented Hostess to be the first point of contact for our guests. The Hostess will warmly welcome customers, manage seating arrangements, coordinate reservations, and ensure that every guest receives a positive and welcoming experience from arrival to departure.
- Greet and welcome guests in a warm, friendly, and professional manner.
- Manage guest arrivals, reservations, and seating arrangements efficiently.
- Escort guests to their tables and provide menus when required.
- Maintain an accurate seating plan and coordinate table availability with the service team.
- Answer phone calls, respond to guest inquiries, and handle reservation requests.
- Manage waiting lists and provide guests with accurate estimated waiting times.
- Monitor the dining area to ensure guests are comfortable and properly attended to.
- Communicate effectively with waiters, supervisors, kitchen staff, and management.
- Handle guest requests, concerns, or complaints professionally and escalate issues when necessary.
- Maintain a clean, organized, and welcoming reception/hostess area.
- Assist with special events, VIP guests, and group bookings.
- Ensure that company standards for customer service, grooming, and hospitality are consistently maintained.
- Perform other duties as assigned by management.
Qualifications
- Excellent verbal communication and people skills with a genuine customer-focused approach.
- Minimum SC or any other relevant qualifications.
- Proven work experience as Hostess or in similar hospitality role will be any advantage.
- Professional appearance and positive attitude.
- Ability to remain calm and organized in a busy environment.
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿 We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.