Compensation per hour:

$37.32


Step Up Your Career with a Growing and Supportive Organisation!
Join Valmar Support Services and make a real difference. This is your opportunity to work in a progressive, inclusive, and supportive environment where your expertise and commitment will be genuinely valued.
About Us:
Valmar Support Services is a Not for Profit Organisation who thrives to provide high quality support services to people with disabilities, aged care services, community transport and supported employment.
About the Role:

The purpose of this role is to provide high-quality, person-centred support services to older individuals under the Community Home Support Program (CHSP), Home Care Packages (HCP), and requested Brokered Services. The role focuses on enhancing client independence, wellbeing, and community participation through effective delivery of services such as personal care, domestic assistance, social support, transport, and respite while contributing to a safe, collaborative, and compliant work environment.

Key Duties/Responsibilities
Without limiting the general scope and application of this position description, the duties include:
Direct Client Support
- Provide individually negotiated services under the CHSP, HCP, Brokerage frameworks for clients in areas such as:
- Social Support
- Community Transport
- Domestic Assistance
- Personal Care
- Respite
- Garden Maintenance
- Drive Valmar vehicles and operate machines, where licenced and where required
- At all times, and in all locations, work with the clients in a positive and age-appropriate manner in line with the Valmar Code of Conduct
- Ensure the concept and principles of wellness, enablement, and restorative care are understood and moulded to suit the individual circumstances of clients and service settings
- Assist with medication reminders and prompts (as per care plan and scope of practice)
- Assist clients with mobility and use of mobility aids (e.g., walking frames, wheelchairs)
- Provide companionship and emotional support to reduce isolation
- Support clients in engaging with the community and meaningful activities
- Assist with errands such as grocery shopping, pharmacy runs, and appointments
- Promote independence through daily living skills and supportive conversation
Compliance, Monitoring & Reporting
- Ensure services are delivered as per funding guidelines and regulatory frameworks
- Ensure clients, carers, and other support persons have avenues for providing input into the service delivery arrangement and negotiations
- Maintain client documentation
- Complete Incident reports as required
- Participate in the Valmar Performance Appraisal process
Safety, Risk & Vehicle Responsibilities
- Promote and encourage all aspects of safety within the home and the community
- Work within Valmar WHS guidelines
- Conduct vehicle maintenance checks on fleet vehicles as required
- Use safety procedures when transporting clients, mobility equipment, and goods
- Identify and report risks or hazards in the client’s home (e.g., fall risks, unsafe conditions)
- Monitor client wellbeing and report significant changes in physical, emotional, or cognitive status to supervisors
- Ensure heating/cooling, hygiene, and general home safety standards are met
- Assist with infection control practices (e.g., PPE use, hygiene practices)
Teamwork & Communication
- Contribute to team-based activities, meetings, and decision-making
- Communicate effectively with clients, families, carers, and external stakeholders
- Liaise with health professionals and community services when required
- Demonstrate professionalism, empathy, and respect at all times, adhering to the organisation’s Code of Conduct and policies
Other: Complete any reasonable requested tasks to support and enhance client-centred care
Selection Criteria:
- Demonstrated ability to follow support plans while maintaining flexibility to respond to changes in client condition or needs.
- Ability to provide domestic support, personal care, respite and social support, (individual and groups) to clients with complex needs.
- Understanding and application of wellness, reablement, and restorative care principles.
- Capacity to manage the physical demands of the role, including manual handling, lifting, and transferring clients safely.
- Sound knowledge of safe work practices and the ability to identify and use safety equipment correctly.
- Ability to work independently with only general supervision by a Coordinator
- Strong administrative skills for accurate record keeping, documentation, and incident reporting.
- High level of interpersonal and oral communication skills to engage effectively with clients, carers, and team members.
- Administrative skills and basic digital literacy for using mobile apps and devices for record keeping and reporting.
- Familiarity with aged care quality standards and regulatory frameworks.
- Commitment to working within Work Health and Safety (WHS) and aged care compliance frameworks
Qualifications, Licences and minimum experience requirements:
- Holds, or is actively working towards, a minimum Certificate III in Individual Support (Aged Care) or a related field, with a willingness to undertake further relevant training.
- Experience providing a range of support services such as domestic assistance, personal care, social support (individual and group), transport, and short-term respite for carers.
- Current First Aid and CPR Certificate.
- Current and valid Australian driver’s licence.
- Demonstrated experience working with older people , including those with complex needs.
- Willing to get Criminal record checks


What We Offer:
- A competitive salary + Salary packaging benefits to boost your take-home pay
- Annual Leave Loading
- Supportive team environment with ongoing training and development
- Inclusive and collaborative workplace where your contributions are recognised
