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Head of Salesforce Delivery | Remote | LATAM Only | 88111 at Remote Talent LATAM · Katori

Asks for

The ad says“Experience managing client conversations, resolving escalations, and recovering at-risk client relationships.”
The ad says“A track record of measurable results in areas such as client satisfaction, client retention, margin improvement, or delivery efficiency.”
The ad says“A track record of measurable results in areas such as client satisfaction, client retention, margin improvement, or delivery efficiency.”
The ad says“A track record of measurable results in areas such as client satisfaction, client retention, margin improvement, or delivery efficiency.”
The ad says“Experience leading distributed teams of at least 8 people.”
The ad says“A track record of measurable results in areas such as client satisfaction, client retention, margin improvement, or delivery efficiency.”
The ad says“3+ years of experience in professional services delivery leadership at an agency, consultancy, or systems integrator.”
The ad says“Strong understanding of project budgets, resource allocation, time tracking, utilization, and scope management.”
The ad says“Strong understanding of project budgets, resource allocation, time tracking, utilization, and scope management.”
The ad says“Sufficient Salesforce knowledge to communicate credibly about project scope, delivery risks, and resource needs. Deep technical configuration or architecture expertise is not required.”
The ad says“Strong understanding of project budgets, resource allocation, time tracking, utilization, and scope management.”
The ad says“Strong understanding of project budgets, resource allocation, time tracking, utilization, and scope management.”
The ad says“Strong understanding of project budgets, resource allocation, time tracking, utilization, and scope management.”

About Us

At Remote Talent LATAM, we connect top Latin American talent with leading U.S. marketing agencies. We guide businesses and candidates through every step of the hiring process, ensuring the perfect match in skills, culture, and goals. While we’re not direct employers, we act as a trusted partner, bridging the gap between exceptional talent and growing opportunities.

About the Client

Our client, a fast growing marketing and technology agency, helps organizations improve customer experiences, streamline operations, and accelerate growth through digital marketing and Salesforce solutions. They are looking for a seasoned leader to oversee a high performing cross functional Salesforce implementation team.

Role Overview

Our client is looking for an experienced Head of Salesforce Delivery to lead its distributed delivery team and ensure clients receive a consistent, high-quality experience throughout their projects.

This role goes beyond project oversight. You will take ownership of client satisfaction, delivery performance, team accountability, and client retention. You will step in when projects face challenges, lead conversations, establish clear recovery plans, and ensure teams follow through.

You will also work closely with project managers, consultants, developers, Salesforce Account Executives, and other department leaders to improve delivery processes, protect project margins, and strengthen long-term client relationships.

The ideal candidate is a strong people and delivery leader who understands professional services, communicates confidently with clients, and can manage performance using clear metrics. Deep hands-on Salesforce configuration or architecture experience is not required, but you should understand the Salesforce environment well enough to discuss project scope, delivery risks, and resource needs.

Requirements

3+ years of experience in professional services delivery leadership at an agency, consultancy, or systems integrator.
Experience leading distributed teams of at least 8 people.
A track record of measurable results in areas such as client satisfaction, client retention, margin improvement, or delivery efficiency.
Experience managing client conversations, resolving escalations, and recovering at-risk client relationships.
Strong understanding of project budgets, resource allocation, time tracking, utilization, and scope management.
Experience coordinating multiple teams or service lines around shared clients.
Sufficient Salesforce knowledge to communicate credibly about project scope, delivery risks, and resource needs. Deep technical configuration or architecture expertise is not required.
Strong leadership, communication, conflict-resolution, and stakeholder management skills.
Fluent English, with the ability to lead client meetings and handle challenging conversations confidently.

Nice to Have Qualifications:

Experience at a Salesforce consulting partner, systems integrator, or professional services agency.
Familiarity with Sales Cloud, Service Cloud, Marketing Cloud, Agentforce, or Salesforce integrations.
Experience working with Salesforce Account Executives.
Spanish or Portuguese proficiency.
Familiarity with Asana or similar project management tools.
Experience using AI and automation to improve delivery operations.

Benefits

Salary: Starting 5,000+ USD per month, competitive and negotiable based on experience and qualifications
Full time position, Monday to Friday (EST business hours 8:00AM-5:00PM)
10 working days of Paid Time off (PTO) per year
100% Remote work environment
Independent Contractor

Eligibility Criteria:

This position is only open to candidates residing in Latin American (LATAM) countries, such as:

Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered.
Resumes must be submitted in English.
Applications that do not meet these criteria will be automatically rejected.

Asks for

Values

About Us

Role Overview