Head of Product Operations

• Construction is one of the largest industries in the world - and one of the most operationally fragmented
• Before anything gets built, projects must move through permitting and pre-construction workflows spread across ~20,000 jurisdictions, each with different rules, systems, and processes
• The result is a massive bottleneck slowing down housing and infrastructure across the country
• PermitFlow is rebuilding this layer from the ground up - using modern software and AI systems to automate and orchestrate permitting end-to-end
• We are still early. The product surface area is expanding rapidly, the workflows are deeply complex, and the opportunity to shape how this industry operates is enormous
• This is one of those rare moments where product decisions directly influence how the physical world gets built
• We are looking for an experienced and hands-on Head of Product Operations to build and lead PermitFlow’s Product Operations function
• In this role, you will define how our Product organization plans, operates, launches, and measures its work. You will evolve our Product Operations capabilities from a small team into a well-staffed, strategic organization that partners closely with Product, Engineering, Design, Operations, and the founding team to help the company execute more effectively
• You’ll be responsible for hiring and developing a team of Product Operations Managers, defining the company’s Product operating system and quality standards, and building the systems and processes that enable great product execution at scale
• This is a player-coach leadership role that requires exceptional operational judgment, strong product instincts, and the ability to operate both strategically and hands-on in a fast-paced startup environment
• Build and lead PermitFlow’s Product Operations organization, evolving it into a strategic partner embedded across the business
• Hire and develop a team of Product Operations Managers to support stakeholders across Product, Engineering, Design, GTM, Customer Success, Operations, and more
• Define PermitFlow’s Product operating system, including planning processes, PRD standards, launch processes, product metrics, customer feedback systems, and cross-functional collaboration models
• Do hands-on Product Operations work yourself, particularly on the systems and programs that set the quality bar for the rest of the team
• Own and evolve the systems that support Product planning, execution, launches, and measurement to ensure consistency, scalability, and clarity as the company grows
• Establish consistent quality standards and review processes across the Product organization, ensuring teams have clear goals, requirements, success metrics, and launch plans
• Partner closely with leadership to improve Product execution in ways that directly impact business metrics, including activation, retention, customer satisfaction, and product velocity
• Set the vision for how AI transforms the Product Operations function, driving adoption of AI tools and evolving workflows across the team

Benefits

• Equity packages
• 100% Paid health, dental & vision coverage
• Company issued laptop
• Home office & equipment stipend
• Lunch & Dinner provides via UberEats w/ a fully stocked kitchen
• Commuter benefits
• Team building events
• Unlimited PTO

Preferred experience

• We’re open to calibrating the level of this role based on the candidate’s experience and scope of impact, from Manager through Head of Product Operations
• Active AI fluency, with AI tools integrated into your daily operating workflow. Strong opinions on how AI is changing the way Product Operations teams work and a track record of evolving your own process accordingly
• Excellent communication and collaboration skills, with the ability to partner closely with Product and Engineering leadership and hold your own in strategic and technical conversations
• 3+ years of experience leading and managing teams, ideally in a high-growth startup or technology company
• Ability to balance strategic thinking with hands-on execution in a fast-moving environment
• Exceptional operational judgment across planning, prioritization, product development, launches, measurement, and cross-functional execution. Systems thinking, not just strong project management
• Strong experience standing up Product operating processes, including planning rituals, PRD quality standards, launch readiness, product reviews, customer feedback systems, and product metrics
• Proven experience building Product Operations teams and functions from early-stage to scale
• 8+ years of experience in Product Operations, Business Operations, Strategy & Operations, or B2B SaaS product leadership. Experience supporting complex workflow products with data-heavy systems and cross-functional stakeholders
• Player-coach mentality with the ability to do hands-on Product Operations work while simultaneously building and scaling a team
• We’re ultimately looking for the strongest product operations leader for the business, with title and scope matched to their track record and leadership experience