Head of Client Services

About the role

Christians Against Poverty (CAP) is seeking a new Head of Client Services to lead the Client Services teams through a pivotal season of growth and transformation as CAP delivers its newly refreshed Debt Help Service . This is a unique opportunity for a seasoned professional to bring strategic leadership, sector expertise and a passion for impact, to a refreshed and future-focused CAP.

Reporting directly to the Services Director, you will oversee all aspects of Client Services operations, providing guidance and leadership, managing a team of four. You’ll be instrumental in shaping a high-performing team that delivers exceptional services with excellence, innovation and partnership.

You’ll bring a deep passion for CAP’s kaupapa and vision of helping people build financial resilience.

You will be an expert in the Building Financial Capability Sector.

You’ll be skilled at building a team and championing them towards CAP’s refreshed services and Vision.

Key areas of responsibility include:

• Lead a team of 20+ and directly manage a team of four, providing strategic oversight, direction & leadership of CAP's Debt Help Service, ensuring impact and long-term sustainability
• Ensure service excellence and effective management of the Client Services Operations
• Develop and maintain key strategic partnerships to enable the effective delivery of Debt Help and strengthen CAP's position in the sector
• Lead the Client Services team to deliver CAP's Vision, values and impact model, while growing in Client Services Competencies
• Provide expert coaching and advice to the Client Service team
• Lead Client Services in continuing to embed CAP’s refreshed Debt Help service and drive continuous improvement of that service

About you

You are excited to bring your professionalism, talent and expertise to enable the greatest possible impact for whānau experiencing money chaos in Aotearoa.

You are an influential leader, who challenges yourself and others. You don’t opt to take a path of least resistance. Instead, you leverage your skills and expertise to do what is right for the kaupapa and the people you’re serving.

You are ready to undertake a journey – not only committed to your own professional and person0al transformation, but you are deeply invested in enabling transformation in others.

You’ll also bring relevant experience for the role:

• 3+ years proven experience in a similar role
• Exceptional relationship-building and interpersonal skills
• Proven experience within the Building Financial Capability sector
• Familiarity with financial institutions, systems and practices in Aotearoa
• Strong experience balancing both strategic and operational priorities and requirements
• Excellent oral, written and interpersonal communication skills
• Excellent strategic and decision-making abilities, with a proven track record of developing and outworking a strategic initiative
• Able to identify improvement opportunities in existing processes and initiate projects or improvements to those processes

 

Please refer to the Job Description for a detailed outline of the role, as well as the skills, abilities, and attributes we are looking for.

About CAP

Christians Against Poverty (CAP) is a professional and client-centric service provider. We are a not-for-profit organisation with a vision of ‘’Ending money chaos in Aotearoa’’.

CAP provides free practical help and hope to people living in unmanageable debt and hardship. Partnering with over 100 local churches across Aotearoa, CAP releases New Zealanders into lives of fullness and freedom.

Each day we are guided by our three values: mutual thriving; giving our best to people we serve; with Jesus.

Read stories of lives changed at capnz.org/stories.

Some of the benefits of working at CAP

• You’ll be joining an organisation with recognised expertise in the sector, committed to constant learning and development so we can consistently give our best to people we serve
• Thrive in a flexible environment that puts priority on connection, growth, and ownership of your hauora
• Cultivate and enrich your faith at the same time as your career, in a workplace committed to karakia/prayer, discernment and a ‘with Jesus’ approach
• Work in a Te Tiriti-honouring organisation, drawing on the spirit of mutual flourishing inherent in Te Tiriti of Waitangi
• Tangible benefits include EAP, flexible working options, 37.5 hour working week, at least 5 weeks’ annual leave per year
• Best of all – you will be a part of New Zealanders being released from money chaos, and taking steps towards Jesus

 

Application Information

Please note that you will be required to disclose any convictions or pending charges in your application, and a Ministry of Justice vetting check, with acceptable results, will be a condition of appointment to this role.

Please see CAP's Police Check Policy for more details.

There is no closing date for applying for this role – however the vacancy will close as soon as a suitable candidate is found. Get your application in now!