The ad says“2+ years of experience in Account Management”
The ad says“Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency”
The ad says“Proficiency with CRM software, project management tools, and AI-powered productivity solutions”
The ad says“Strong analytical and problem-solving abilities”
The ad says“Proficiency with CRM software, project management tools, and AI-powered productivity solutions”
The ad says“Knowledge of Payroll, HRIS, or Fintech industries”
The ad says“Knowledge of Payroll, HRIS, or Fintech industries”
The ad says“Strong organizational and time management skills”
The ad says“Knowledge of Payroll, HRIS, or Fintech industries”
The ad says“Strong analytical and problem-solving abilities”
The ad says“Proficiency with CRM software, project management tools, and AI-powered productivity solutions”
The ad says“Strong organizational and time management skills”
The Account Manager is a key player responsible for nurturing and growing client relationships within our strategic-level accounts. Collaborating with the Account Management Regional Lead, you’ll drive revenue generation, manage partnerships, and contribute to RFPs
Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs
Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions
Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals
Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team
Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges
Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency
Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes
Benefits
Gym on-site or $550 annual reimbursement for gym membership / other fitness activities
Paternity / Maternity Leave: Additional days on the company account (in addition to any legal benefits)
Birthday Benefit: Gift as spending money
PTO Policy: Transparent and uniform policy of 20 days per year (unless more is designated by the law)
Fitness: Gym on-site or annual (equivalent budget for all locations) reimbursement for gym membership or other fitness activities
Meal Vouchers: Monthly allowance for meal vouchers - per regional policy
Remote Work Allowance: Remote work allowances (for employees with no local office)
Learning & Development: Yearly budget for AI online courses, classes, seminars, or other developmental activities (per calendar year, based on company policy)
Work from Abroad: We offer eligible employees the opportunity to work from abroad for a limited period each year
Preferred experience
Strong organizational and time management skills
2+ years of experience in Account Management
Strong analytical and problem-solving abilities
Knowledge of Payroll, HRIS, or Fintech industries
Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency
Excellent interpersonal and communication skills
Collaborative team player adaptable to a fast-paced environment
Bachelor’s degree in Business, Marketing, or a related field
Proficiency with CRM software, project management tools, and AI-powered productivity solutions
Client-focused with a passion for outstanding service
The ideal candidate combines strong relationship-building skills with a modern AI-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya
