Grafana - Expert Observability Engineer

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

We’re looking for an Expert Observability Engineer with deep expertise in Grafana Cloud to help shape and scale our enterprise observability capabilities.

This is more than a dashboard-building role. We’re looking for someone who understands observability as an engineering capability, combining deep technical expertise with architecture, automation, SRE practices, governance, and the ability to influence engineering teams.

Responsibilities & Deliverables

• Architect and scale Grafana Cloud across a complex enterprise environment
• Design observability patterns across metrics, logs, traces, alerting, dashboards, and synthetic monitoring
• Drive OpenTelemetry instrumentation and adoption
• Build reusable onboarding patterns and automation using Terraform, APIs, Git, and CI/CD
• Define scalable approaches to RBAC/LBAC, tenancy, ownership, tagging, and governance
• Help teams establish SLIs, SLOs, error budgets, and service-health practices
• Improve alert quality and integration with incident-management processes
• Optimize telemetry consumption and observability costs
• Mentor engineers and help drive observability maturity across product and platform teams

Required Qualifications

• Grafana / Grafana Cloud
• OpenTelemetry
• Metrics, logs and distributed tracing
• Prometheus and Loki concepts
• Kubernetes, microservices and cloud-native environments
• Terraform / Infrastructure as Code
• SRE practices, SLIs/SLOs and service health
• Observability architecture and platform governance
• Automation, APIs, Git and CI/CD

Compensation: 112 - 130k

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.