Global Account Manager - Fashion

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prospect and develop new business opportunities that would have direct effect for Hellmann countries worldwide, for which decision making is based primarily in AMCS via lead generation, telemarketing, direct mail, personal network etc.

• Expand relationships with strategically important medium and large customers from our global customer base, creating new opportunities which will impact countries worldwide, wherein the customer regional HQ is based in AMCS

• Apply the methods of Hellmann Sales Process: Proactively identifies, clarifies, and validates customer compelling needs, delivers credible solutions, offer perceived value

• Deliver personal sales plan in CRM on time and against budget (monthly) as agreed with the leadership

• Maintains effective customer records as prescribed within our CRM system

• Prepares customer quotations, presents proposals, and closes business

• Establish Service Level Agreements and Standard Operating Procedures with the assigned customers

• Proactively leads a joint customer planning process that develops mutual performance objectives, financial target and critical milestones (KPIs) for a 1–3-year period

• Support in new customers’ implementation by directing company implementation resources and by managing customers’ expectations

• Collaborate with all internal and external stakeholders to ensure profitable business and achieve targets

• Creates new sales leads within the Hellmann network and follows up on generated leads

• Provides continuous process improvement feedback to internal stakeholders

• Owns the customer complaint process and ensures successful implementation of solutions including lessons learned

• Acts within our Hellmann business code of conduct

• Achieves assigned sales goals in assigned key accounts (GP, Volume Target as assigned)

• Meets assigned expectations for growth and profitability of their customers

• Completes customers development plans that meet company standards

• Works closely with and guides the Opportunity Management Team (OMT) to deliver customer RFQ’s responses based on their customers’ compelling needs

• Live and deliver the Hellmann brand promise by building and maintaining lasting relationships with customers

• Perform other duties as assigned 

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities related to this role.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Economics, International Relations, Business Management, Logistics/Supply Chain, or related field or equivalent combination of education and work experience will be considered in lieu of educational requirement

• Minimum 3-5 years of working experience in a similar role in Fashion

• Relevant work experience in a customer-facing role, prior track record of achievement significant accountability 

KNOWLEDGE, SKILLS & ATTRIBUTES

• Background in Fashion Logistics/ Operations/ Supply Chain/ Freight Forwarding

• Experience & knowledge in Fashion products 

• Understands customer supply chains, networks and decision-making flow

• Has comprehensive understanding of freight forwarding and logistics processes

• Has thorough knowledge of Hellmann products and services offering and is able to articulate them professionally

• Has in-depth understanding of markets, industries, and competitors (including methods on how to do market research) and is able to identify best practice in our industry

• Has clear understanding of all elements of the strategic sales process

PHYSICAL DEMANDS

• Frequently required to stand, and walk

• Regularly required to sit for extended periods

• Regularly uses arms to reach, hands and fingers for computer and phone use

• Speaking clearly and listening for heavy phone contact

• Requires close-up and computer screen distance vision ability

• Requires frequent overnight travel – up to 50% 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT 

The work environment characteristics are similar of those of an office setting with various office equipment.