Company Description
Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world’s most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an ecofriendly way, but with all the comfort of a five star service. Mystic Cruises sail into the heart of landmark cities, as well as to small, exclusive ports where larger vessels cannot enter, to provide our guests once in a life time experiences. With a strong commitment to environmental sustainability, Mystic Cruises implemented technological innovations on its ships in order to ensure a minimal impact of its operations.
Job Description
- To greet Guests in a professional manner;
- To deal with Guest complaints and comments in an efficient and timely manner;
- To provide Guests with information of shipboard services, including information on ports;
- As each passenger checks in, ensure that:
- They are in possession of the proper documents for boarding;
- They are berthed in the proper cabin and correct key cards are distributed;
- Credit card registering and administration;
- To keep an accurate record and to follow up on lost and found items;
- AVO issuance and follow up;
- Keep inventory of office supplies;
- Conduct wake up calls for Guests;
- To deal with any maintenance issues which may arise in Guest areas and to report and follow up on the work orders in a timely manner;
- To prepare the Birthday and Anniversary lists for Guests and to distribute it to all relevant Departments;
- To handle any inquiries about credits and gratuities and to accept payments from Guests to their shipboard accounts;
- To assist Guests with Disembarkation information and inquiries;
- To handle check in for embarking Guests and also assist Guests who may disembark in way ports;
- To assist the Chief Purser with Customs and Immigration paperwork when necessary;
- Be aware of the procedures in regard to the key cards and assisting Guests with issuing of lost/replacement key cards;
- To complete the Work Registration Form correctly every week and to submit it to the Chief Purser in a timely manner;
- To adhere to all Company Policies and Procedures, Manuals and Directives;
- Applying of charges to guest and crew shipboard accounts;
- To do additional duties in other departments (provision, luggage etc,.) as necessary.
Qualifications
- Hotel or Tourism School beneficial.
- Minimum of two (2) years’ experience in a luxury hotel in a Front Desk position or one (1) year experience onboard a cruise ship in a position with high Guest contact required;
- Previous experience in cash handling/accounting beneficial;
- Must be fluent in written and spoken English;
- Advanced German skills required, any additional language would be a plus;
- Excellent interpersonal and public communication skills;
- Must have very good administrative skills (proficient in Outlook, Word and Excel);
- Very good organizational skills are necessary along with the ability to multitask;
- Must possess ability to interact with all levels of people;
- Must be able to remain calm under pressure;
- Must be service minded with an outgoing, charming and friendly personality;
Additional Information
Financial Responsibilities
- To be cost conscious with the use of office supplies, printed materials and other consumables;
- To ensure that Company property is maintained properly and treated with respect at all times;
Safety Responsibilities
- To be familiar with the Ship`s Emergency Plan;
- To be aware of Safe Working Practices;
Emergency Duties
- To follow instructions noted on Safety Card;
- To participate in Guest/Crew Lifeboat Drills as per instructions;
- Other safety responsibilities, as assigned, but not limited to the above;
- Take part in safety drills. Team Communication and Meetings;
- To attend orientation and training with the Purser Department every cruise;
- To communicate with the Assistant Purser and Chief Purser on a regular basis.